Open Letter to OPENREACH

Hello Openreach,
4 X over 7 YEARS we have had 2-3 weeks, NO BROADBAND, & TELEPHONE. Each time.
Service to 2 Villages, Bitterley SY8 3HQ, BEDLAM SY8 3PP.
We understand there are 9 or 10 poles in very poor condition from Hilluppencot farm. SY8 3HR. “Why have you installed new fibre on failing infrastructure?”
The Latest debacle we reported REPORTED ON 13/01/26 Mike No:4 & I No:12 which was pole CP1 ? outside Hilluppencott farm days before it fell down. It was leaning at 15 to 20 degrees over the road, this is being pull down by a number of branches lying on the cables on the way down the hill towards the turn the BEDLAM village on the right.
This is nearest pole number I have. CP2 Bitterley lane from A4117 Angel bank.
This could have been avoided if urgent work was done within a few days or so.
Now many dozens of telephone lines will have to be reconnected plus FIBRE to these villages, this will take weeks (2 to 3 from date the pole fell) to replace poles and reconnect telephone lines.
====================================
These are incident Reports
Regarding: Broadband service at SY8 3PP
2026-01-20 15:52:49 Line down (LostCarrier)
It will be 7 days and counting from 20/01/26 Tuesday.
Openreach gave me Damage reference number is AF-TPD-2901662712.
AND
MSO/PEW reference: IMT7320/26
AF- Reference: AF-IE-2905094494
Broadband service affected: Yes
ERT: 30/01/2026 17:00
====================================
Here's hoping something will happen very soon.
Richard Blair

Hi Richard

What was the thought process for posting your open letter to Openreach here? If you're unhappy why don't you sent it directly to Openreach themselves?

Rich i'm whilst i have some sympathy for you

but here the link that you should be using

https://www.openreach.com/help-and-support/damage-he...

The post that you made was sadly poor and confrontational(capitalisation like the way you did in the post is considered shouting) . But the other point is what was the point the "open letter to OR" - they do not look at the forum.

Best way sent letter via email to Openreach CEO Clive Selley [removed by tbb]

Edited by seb (Mon 02-Feb-26 21:33:34)

Thank you both for your help which I appreciate.

I apologise for the caps letters, this is the first time I have posted here.

One reason I posted on TB was I and 10 other local neighbours have been unable to find an email address (that did not reject our email) for OR and complaints website is very limited and in our opinion poor.

When we, two of us sent warning to OR (on report site) they ignored it, now they have 10 times (if not more) the problem that it was. With now dozens copper telephone to reconnect plus fibre. We at Bedlam and Bitterley village have nothing. About 101 business & homes.

Two of us have sent letter to Openreach in London recorded delivery.

We all are getting very frustrated.

A few of us have only had full- Fibre broadband for only weeks for the first time. Now nothing!

Copper cable internet was poor and many times unusable. 

Mobile signals also poor quality and often don't work.

I personally have been trying to get OR to bring Full-Fibre to our area I even received an estimated from OR for £250,000 about 15 years ago.

Could you suggest a better way to connect OR with contact details?
Thank you.
Rich_42

Just email Clive I am sure he will put you on top priority step!

Edited by adslmax (Mon 02-Feb-26 15:02:37)

Thank you I just have sent an email to [removed by tbb]

Rich_42

Edited by seb (Mon 02-Feb-26 21:35:09)

In reply to a post by Rich_42:

Could you suggest a better way to connect OR with contact details?

Please use the email address provided by Max as it has often had positive outcomes for those having major issues. Remember be polite and clear about the issue you're experiencing.

Edit: just seen you have sent the email.

Edited by PCJM40 (Mon 02-Feb-26 15:11:02)

In reply to a post by Rich_42:

Thank you I just have sent an email to [removed by tbb].

Rich_42

Good luck he will sort out for you. Let us know

Edited by seb (Mon 02-Feb-26 21:36:20)

In reply to a post by adslmax:

Best way sent letter via email to Openreach CEO Clive Selley [removed by tbb]

Please don't post direct e-mail addresses for Openreach staff in here. You can PM the user if needed.
I realise it's not difficult to find

Sebastien.