Ordered FTTP 900

Ordered FTTH Yesterday received a automated txt from Bt openreach confirming the order had been placed by ISP, Does the ACCESS Reply cover how you would like the fibre routed,

As the current copper ,Is located at the very end of the wall next to the street, the Entry is shared access,]

My home is located at the rear of the property with a shop at the front, there is no ducting from the footway box to the property,So will involve a 2 stage install, Do these Openreach surveyors Let you know when they are calling ?
or would i need to use the ACCESS reply option on the SMS?

As i would like the fibre ducted to my doorway, then the CSP box outside the entry point into my home, not 30mts away Where the current copper Gray box is that the individual pairs for each line are terminated

Edited by tommy45 (Sat 26-Sep-26 16:34:32)

I wouldn't be relying a text message for explicit instructions on cable routing. That's best discussed and agreed in person with both the surveyor and the installation engineer before a single cable gets pulled anywhere.

Ask for an appointment booking time on the text message.

Be mindful that for a Standard install Openreach will include 10 metres of internal/inside building cabling (from the entry point / CSP location) and for a Premium install they allow up to 30 metres of internal cabling.

Openreach typically allow up to 15 metres of external cabling fixed around the outside of the building. However given your installation is not a typical residence I wouldn't have thought these limits will be strict. Keep an open mind and see what the surveyor suggests.

Do surveyors Let you know when they will be calling & knock on your door,
Or will they just rock up and make assumptions ?

This is why i was thinking of using the access reply, to try and make sure they do knock or give a date as to when they will come to do the survey, so i can show them where my place is and where about i want the ONT

what the situation is regarding bends in the routing of the fibre, ?

i think i read something about there being limitations on what sort of angle's are ok

By the sounds of it they will need you there, as they won't be able to access any part of you property (will they?) without you there.

So in your position I would message them back to explain this and request an appointment time.

not inside , no, but the driveway is shared access, and has no gates, So they can see that part, but unless the knock on they won't know for sure where the ONT will need to be, i Shall message them back to be safe, i thought that would be best but wasn't sure as to their usual routine

Just done the sms reply Access, option and got some scripted response about engineer maybe allocated to the job already, but if not they will try and carry out everything external on the day, no options to request appointments ect So I'm guessing they will give me an appointment date next?

Edited by tommy45 (Sat 26-Sep-26 19:56:18)

Follow up during business hours with them. They will need you (or a delegated adult) to be there. Presumably there’s no wayleave concerns or anything with cables etc on private property which is not your own.

As it will more than likley be routed much the same way as the existing copper pair, i can't see any issues, And in the future For the other flat and shop to be connected, much the same process will be needed, So long as and trenches are resurfaced with fresh tarmac ( drive is tarmac) in poor condition as is very old

The existing copper cable is pinned to the external wall from the grey BT box approx 10ft from the floor it then crosses a porch lean to and in to the flat via a hole between the D glazed window and wall,

but there are many tight bends from that point onwards to wee i want the Ont locating, (near to where theNTE5 is located So ideally A new hole through the wall and a straight run with only 1 bend to the ont inside is my thinking

The Fibre is Right out side the front of the building in the Footway box, but no existing ducting to any properties served by that DP only the main ducting connecting to other footway boxes,

So at a minimum they would need to lay ducting from footway box to near where the copper comes out of the ground and is secured to the wall, to grey BT66B Junction Box at the top of it

But this isn't an ideal location due to the width of the drive narrows as it ends before the footway
it's barley wide enough for a 3.5t van, and the cable guard has been struck a few times,

Back in the day there would have been a gate on it, when GPO installed the copper

There are no overhead cables or any others apart from the incoming mains, water and sewer pipes buries under the driveway, i know where the electric runs ,(which feeds just my flat) water main is probably more central and is shared , Same for the Gas ,and waste pipe all buried ,

When you say i should liaise with OR during office hours, do you have a contact number for them, the number that sends the auto sms, is a mobile number and i doubt they will answer that?

Just to add Way-leave, Unless the landlord needs to sign anything there won't be any issues with that I did mention it to him sometime ago

Edited by tommy45 (Sun 27-Sep-26 18:49:22)

Just a small update OR have installed the Micro ducting black in colour to the same location as the copper from the footway box, And they didn't knock so i didn't know they had been until after ,

It is not in a ideal place, which is like i feared so will need moving inwards by a few ft,so it wont be damaged by vehicles, the person who put it in, put in his notes he was unsure where to locate the CSP, Why didn't he ask? and there doesn't look top be a long enough length of ducting /tube I have been on to to my ISP They have escalated this with OR ,And i will need to re arrange the Install date they gave,My land line provider have been given this date as the cancellation date, automated systems

At a guess you've received a visit from a sub-contractor in a hurry to get to their next job. They should have called in - that is poor form.

Hopefully Openreach will send out an employed engineer that will resolve the cable routing for you, during the second part of the install.

I asked my isp to request that Openreach install it they said the will fwd that to them

FTTH was installed yesterday.,by a Quinn Bod, not how i would have preferred As the location of the CSP isn't in a good place,.
Near to where the duct comes out of the ground, then cable taking a similar but lower route to my property , plus the cable colour inside is Black , It does say on the bag it came in External/Internal I thought it should have been white ?
But it appears to be working ok, despite then number of bends due to how he routed it, IE avoiding using ladders Apart from where the cable enters the property siting ELF & safety bs
And following updating the fritzbox to the latest fw The F8lure ping monitors work again , Only one oddity ,if i do a tracert using the tbb tool, at my router it gives are 66.66% pkt loss reading? (Using IPV6 Only)which the traceroute tool defaults to

IPV6

ipv4

Edited by tommy45 (Thu 22-Oct-26 12:49:18)

Good that its installed,

However the lazy sod that did it should have stripped away the black outer sheath for the indoor run. This really isn't very good (especially from your H&S perspective). I'd complain about that. Not good enough.

Post deleted by Taras

In reply to a post by Pheasant:

Good that its installed,

However the lazy sod that did it should have stripped away the black outer sheath for the indoor run. This really isn't very good (especially from your H&S perspective). I'd complain about that. Not good enough.

I didn't know that is what they were supposed to do, or that it could be stripped away What is the best channel via ISP or direct with OR? He gave me the impression he was Being lazy ,blaming health and safety, Thought they had 2 colours like they did with the Copper, was getting sick of the OR bs BTW H&sS concern from the failure to strip back the outer sheathing? fire hazzard?

Edited by tommy45 (Thu 22-Oct-26 15:59:44)

Send this to your ISP:

---

Dear Sir/Madam,

Following my FTTP installation on [date], I have noticed that the installer left the cable’s outer sheath running the full indoor route to the ONT, rather than stripping it back to the inner sheath at the point of entry to the property.

For reference, this drop cable is double-sheathed: only the inner sheath carries the CPR Euroclass fire rating (covering reaction to fire, smoke production, and halogen/corrosivity performance) required for cable permanently fixed within a building. The outer sheath is specified for outdoor UV and weather resistance and is not certified to that standard, so it should not remain in place for the indoor section.

I would be grateful if you could arrange for an engineer to revisit and correct this, stripping the outer sheath back to the point of entry and routing only the inner sheath indoors, in line with standard installation practice.

My account/order reference is [reference number], and I am available [availability] should a site visit be required.

Kind regards,
[Name]

In reply to a post by Pheasant:

Good that its installed,

However the lazy sod that did it should have stripped away the black outer sheath for the indoor run. This really isn't very good (especially from your H&S perspective). I'd complain about that. Not good enough.

+1

In reply to a post by Zarjaz:

In reply to a post by Pheasant:

Good that its installed,

However the lazy sod that did it should have stripped away the black outer sheath for the indoor run. This really isn't very good (especially from your H&S perspective). I'd complain about that. Not good enough.

+1

Thanks for the enlightenment & ZARJAZ who backed your comments up

No worries. 😉 Hope they sort it properly for you.