Ordered FTTP 900

Ordered FTTH Yesterday received a automated txt from Bt openreach confirming the order had been placed by ISP, Does the ACCESS Reply cover how you would like the fibre routed,

As the current copper ,Is located at the very end of the wall next to the street, the Entry is shared access,]

My home is located at the rear of the property with a shop at the front, there is no ducting from the footway box to the property,So will involve a 2 stage install, Do these Openreach surveyors Let you know when they are calling ?
or would i need to use the ACCESS reply option on the SMS?

As i would like the fibre ducted to my doorway, then the CSP box outside the entry point into my home, not 30mts away Where the current copper Gray box is that the individual pairs for each line are terminated

Edited by tommy45 (Sat 26-Sep-26 16:34:32)

I wouldn't be relying a text message for explicit instructions on cable routing. That's best discussed and agreed in person with both the surveyor and the installation engineer before a single cable gets pulled anywhere.

Ask for an appointment booking time on the text message.

Be mindful that for a Standard install Openreach will include 10 metres of internal/inside building cabling (from the entry point / CSP location) and for a Premium install they allow up to 30 metres of internal cabling.

Openreach typically allow up to 15 metres of external cabling fixed around the outside of the building. However given your installation is not a typical residence I wouldn't have thought these limits will be strict. Keep an open mind and see what the surveyor suggests.

Do surveyors Let you know when they will be calling & knock on your door,
Or will they just rock up and make assumptions ?

This is why i was thinking of using the access reply, to try and make sure they do knock or give a date as to when they will come to do the survey, so i can show them where my place is and where about i want the ONT

what the situation is regarding bends in the routing of the fibre, ?

i think i read something about there being limitations on what sort of angle's are ok

By the sounds of it they will need you there, as they won't be able to access any part of you property (will they?) without you there.

So in your position I would message them back to explain this and request an appointment time.

not inside , no, but the driveway is shared access, and has no gates, So they can see that part, but unless the knock on they won't know for sure where the ONT will need to be, i Shall message them back to be safe, i thought that would be best but wasn't sure as to their usual routine

Just done the sms reply Access, option and got some scripted response about engineer maybe allocated to the job already, but if not they will try and carry out everything external on the day, no options to request appointments ect So I'm guessing they will give me an appointment date next?

Edited by tommy45 (Sat 26-Sep-26 19:56:18)