I placed an order for Infinity yesterday. Got a text from O2 "is there anything we can do to make you stay".
YES - offer FTTC.
Sorry but at nearly 5km away FTTC makes a huge difference in speeds, and so no real competition.
Wasn't convinced by the talktalk chatter, and 300Gb should be enough (don't think I've ever even gone above 200Gb). even if I go over speed in peak is same as now..
Bt's policy is fairly clear, they appear to accept < 12 Mbps at any time is a fault, and they *should* have enough customers/network to mean any slowdowns are gradual - as long as they don't mess up their fup throttling rules again!
Do we even need to ask for you to keep us posted with how you get on?
My parents are in the same boat. 4mbit from o2, but FTTC coming "soon" (meaning, 31st Mar 2011 the way things stand).