In reply to a post by panda:

In reply to a post by Dilbert:

I thought the whole point of Openreach and BT supposedly being separate entities was that each ISP was provisioned and treated equally? it doesn't seem to be the case based on my experience so far.

I ordered mine from Aquiss yesterday and still not a sniff of an install date from Openreach.

You seem intent on creating conspiracies where there are none.
Ask your ISP why they are not able to process your order and make an appointment with Openreach and advise you of the date sooner.

I've spoken to Martin at Aquiss several times in the last 24 hours and been told they are waiting for Openreach to come back to them with an install date.

I aren't trying to create conspiracies at all thanks, I am just comparing my real life experience to that of others peoples on this forum.

Its fine when people say what should happen and what should be standard practice but the reality so far seems quite different.

In reply to a post by Dilbert:

In reply to a post by panda:

In reply to a post by Dilbert:

I thought the whole point of Openreach and BT supposedly being separate entities was that each ISP was provisioned and treated equally? it doesn't seem to be the case based on my experience so far.

I ordered mine from Aquiss yesterday and still not a sniff of an install date from Openreach.

You seem intent on creating conspiracies where there are none.
Ask your ISP why they are not able to process your order and make an appointment with Openreach and advise you of the date sooner.

I've spoken to Martin at Aquiss several times in the last 24 hours and been told they are waiting for Openreach to come back to them with an install date.

I aren't trying to create conspiracies at all thanks, I am just comparing my real life experience to that of others peoples on this forum.

Its fine when people say what should happen and what should be standard practice but the reality so far seems quite different.

A lesson i learn't from the TPON days was that some isp's have problems with their ordering system. In the TPON days if you remember on the checker TPON was stated and most of the isp's took their info on this rather than trying for a manual order to see if any spare copper was available from BT wholesale. Some isp's do not want to manually check with openreach if the computer says no.

Keep badgering Aquiss and say that others you no from other isp;s seem not to have problems getting install dates.

Edited by BP1 (Thu 27-Jan-11 19:09:20)

In reply to a post by Dilbert:

I've spoken to Martin at Aquiss several times in the last 24 hours

Impatient then?

In reply to a post by Dilbert:

and been told they are waiting for Openreach to come back to them with an install date.

There are exceptions to every rule, but generally if the order was placed via the automated systems, appointment availability is usually returned in minutes/hours. If it was placed manually, it can take considerably longer.

In reply to a post by Dilbert:

I aren't trying to create conspiracies at all thanks, I am just comparing my real life experience to that of others peoples on this forum.

And alluding that any difference in service must be due to BT Retail being given preferential treatment by Openreach. If that were the case, I'm sure numerous ISPs will be providing their complaints and evidence to the regulator for investigation, who can impose fines/sanctions upon BT if found to be true.

In reply to a post by Dilbert:

Its fine when people say what should happen and what should be standard practice but the reality so far seems quite different.

Perhaps the grassy knoll obscures your view.

maybe theres a premium for early appointments which your cp is not willing to pay ut others are

In reply to a post by BP1:

In reply to a post by Dilbert:

In reply to a post by panda:

... nested quotes trimmed ...

You seem intent on creating conspiracies where there are none.
Ask your ISP why they are not able to process your order and make an appointment with Openreach and advise you of the date sooner.

I've spoken to Martin at Aquiss several times in the last 24 hours and been told they are waiting for Openreach to come back to them with an install date.

I aren't trying to create conspiracies at all thanks, I am just comparing my real life experience to that of others peoples on this forum.

Its fine when people say what should happen and what should be standard practice but the reality so far seems quite different.

A lesson i learn't from the TPON days was that some isp's have problems with their ordering system. In the TPON days if you remember on the checker TPON was stated and most of the isp's took their info on this rather than trying for a manual order to see if any spare copper was available from BT wholesale. Some isp's do not want to manually check with openreach if the computer says no.

Keep badgering Aquiss and say that others you no from other isp;s seem not to have problems getting install dates.

I actually swapped to BT to try and get round the TPON issue back then but despite numerous attempts and about 30 conversations with people at BT I failed miserably. In the end it was Nildram (who were very good back then) that managed to get it sorted for me ... and of course the nice BT engineer that changed my routing.

Anyway I got an install date of the 10th Feb for FTTC so I guess they are provisioning it the same, shame that the processes cant be as transparent at the ordering stage between the different ISP's. How much of that is down to the ISP or Openreach I don't really know all I can go on is what my ISP says the process is.

so your cp negotiated and earlier than has been highlighted appointment slot. oh well the thread may aswell be closed.

In reply to a post by Dilbert:

In reply to a post by BP1:

In reply to a post by Dilbert:

... nested quotes trimmed ...

I've spoken to Martin at Aquiss several times in the last 24 hours and been told they are waiting for Openreach to come back to them with an install date.

I aren't trying to create conspiracies at all thanks, I am just comparing my real life experience to that of others peoples on this forum.

Its fine when people say what should happen and what should be standard practice but the reality so far seems quite different.

A lesson i learn't from the TPON days was that some isp's have problems with their ordering system. In the TPON days if you remember on the checker TPON was stated and most of the isp's took their info on this rather than trying for a manual order to see if any spare copper was available from BT wholesale. Some isp's do not want to manually check with openreach if the computer says no.

Keep badgering Aquiss and say that others you no from other isp;s seem not to have problems getting install dates.

I actually swapped to BT to try and get round the TPON issue back then but despite numerous attempts and about 30 conversations with people at BT I failed miserably. In the end it was Nildram (who were very good back then) that managed to get it sorted for me ... and of course the nice BT engineer that changed my routing.

Anyway I got an install date of the 10th Feb for FTTC so I guess they are provisioning it the same, shame that the processes cant be as transparent at the ordering stage between the different ISP's. How much of that is down to the ISP or Openreach I don't really know all I can go on is what my ISP says the process is.

Thats great news youve finally got an install date.
Lets hope all goes well for all of us

In reply to a post by Dilbert:

Anyway I got an install date of the 10th Feb for FTTC so I guess they are provisioning it the same, shame that the processes cant be as transparent at the ordering stage between the different ISP's. How much of that is down to the ISP or Openreach I don't really know all I can go on is what my ISP says the process is.

Ditto - 10/2/2011 8AM - 1PM

BT Retail use the same links into BT Wholesale and Openreach that all other CP's use. It is not a case of BT Retail getting preferential treatment, as this would leave them open to large fines.

Suggest it is a problem with the CP.

Also keep in mind that Aquiss are a business ISP, so orders from businesses will take priority (although they must be picking up a fair old whack of residential customers)..