In reply to a post by Global_Inferno:

In reply to a post by uno:

You may want to double check that. If you cancel, you may be billed an early or late cancellation fee, which may be the first as you have an engineer appointment, however, the "installation" charge should be refundable as that part is never completed.

Matt

Surely what with it only being about 11 days since I placed the order, (ie. Less than 14 days) the distance selling act applies? As for the engineer appointment, it's only as a result of ADSL24 telling me the wrong date that means it's going to be cancelled. They've cost me a needless day off work, which cost's me more than £100 itself.

Contact Citizens Advice Bureau, or Consumers Advice - in your area, ASAP!

In reply to a post by Global_Inferno:

In reply to a post by griff_90:

In reply to a post by orly:

... nested quotes trimmed ...

Given this information, how did you not go with BT?

Perhaps he didn't like the idea of an 18 month contract.

I didn't go with BT for a few reasons; they force you to have a home hub and pay for delivery of it, even though I don't want one. Ever.

And they have serious throttling of P2P, a strict fair usage policy ("Unlimited" = not), etc.

I'm still undecided about who to try next if I do get this cancellation with ADSL24, BT are still in the running, mostly on price alone. But IDNet seem a good choice and I've heard nothing but good things about AAISP.

You're somewhat misinformed.

Don't have to use the Home Hub. Feel free to buy your own router. You do need the openreach modem though - don't think there's an alternative there unless the new hub integrates it all in one unit this time

Serious throttling - not had that problem. What is it you're using/doing?

Strict usage policy? What? 300GB and then it'll slow you down a bit. But you wanted to go to a provider with a 16 hour a day peak period that restricts you to an average of 1GB per those 16 hours?

Not to mention you wanted to pay more for the privilege.

Get it together man...you know where the deal is

In reply to a post by RobertoS:

Distance Selling rules get a bit complicated if action is expected to be initiated immediately, as it is with broadband supply.

Once your supplier enters into contracts with third parties you are pretty much stuck with it.

In my opinion you stand more chance with simple complaints about unreasonable behaviour by ADSL24. They won't want bad publicity of this kind, that might be avoided or even reversed by letting you out.

Well I have contacted them via a support ticket on their website, I agree that this kind of publicity is the last thing they'll want with a newly launched product, but then if they muck people about like this, they can't really expect much else!

I will see how the ticket raised with them is dealt with first; failing that, it's small claims court, citizens advice bureau, etc.

As for BT, I'm just a bit knarked that they will make me pay shipping for a home hub that I don't want! lol.

well at least it saves you buying an ethernet WAN router, which most ADSL users won't have.

Are you 100% sure that BT have not delayed the install?

There are plenty of current examples of installs having last minute delays due cabinet or exchange issues.

In reply to a post by aquiss:

Are you 100% sure that BT have not delayed the install?

There are plenty of current examples of installs having last minute delays due cabinet or exchange issues.

Nope, it's definitely installed. I have a neighbour who has already had it activated.

And I have a Cable-Router (ie. with a "modem" port and 4 LAN connections) already, from my Virgin Media days at University!

Sorry mate, but I am with ADSL24 and they are very good. So far no need to even think of moving when my contract comes for renewal.

DrT

I'm also with ADSL24 and they are great. That must be pretty fustrating, but it's just some kind of technical IT bug, don't let this ruin your expectations of them.

They are a very good isp and do have great support, maybe if you just talk to them properly I'm sure they can do something about it.

It seems their automated Email system is bugged (had an incorrect email last week), but that is all that is at fault here.

Edited by deleted (Sat 19-Feb-11 20:12:21)

I nearly signed up with them for FTTC last week, glad i didnt go with BT.
For me theres only three offering this service at a reasonable price BT, Fast and ADSL24, big difference with the other offerings well in to the thirties per month.

I was a happy ADSL24 customer up to two years ago until Entanet went sour, now found out they have been bought out. Whether this has affected the superb aftersales service of the past ive no idea. Emails answered within minutes so far but must admit somethings not right some where, cant put my finger on it.

In reply to a post by hareng:

now found out they have been bought out.

Entanet or ADSL24?