Have checked the adsl24 website and they can offer me fibre bb up to 40mb. However, BT Infinity cannot. Is that unusual? BT say my exchange is fibre but not my address.

In reply to a post by Anonymous:

Have checked the adsl24 website and they can offer me fibre bb up to 40mb. However, BT Infinity cannot. Is that unusual? BT say my exchange is fibre but not my address.

Normally means the expected speed is thought to be below 15Mbps, which BT Retail currently are not catering for.

Most other ISPs who are doing FTTC will connect lines from 5Mbps upwards (which is useful for those on very long lines).

As Aquiss says.

What does this checker esimate for FTTC speed?

In reply to a post by aquiss:

Normally means the expected speed is thought to be below 15Mbps, which BT Retail currently are not catering for.

Most other ISPs who are doing FTTC will connect lines from 5Mbps upwards (which is useful for those on very long lines).

I know 5Mbps was coming but haven't seen any reports of anyone moving to it. Openreach are accepting orders then are they, not just saying they are going to? (I assume you have some ).

Hi Roberto,

Yup, I'm aware we have about 25 customers who are sub 8Mbps sync on FTTC, including a couple around 5Mbps mark. In both cases they were previously only able to get 512Kbps at best, so a good solid improvement for them.

I've been taking a bit interest in this end of the scale, just to generally see how we can increase speeds for those more rural or out of reach previously.

Openreach certainly been happy to take our orders

That's brilliant Martin. I'll note it on my FTTC supplier list. Might pick up one prospect within three months !

(Edit - done).

Edited by RobertoS (Sun 20-Feb-11 11:02:16)

In reply to a post by seekdestroy2:

I'm also with ADSL24 and they are great. That must be pretty fustrating, but it's just some kind of technical IT bug, don't let this ruin your expectations of them.

They are a very good isp and do have great support, maybe if you just talk to them properly I'm sure they can do something about it.

It seems their automated Email system is bugged (had an incorrect email last week), but that is all that is at fault here.

They may well be a good ISP once you actually get it up and running, but any company that thinks it's ok to force someone to take a day off and sit around for 5 hours twiddling their thumbs for something they've been promised, only to find that it was all a waste of time. doesn't strike me as particularly good customer service!

Then as an added insult to injury, to be told that I wouldn't be charged for the days between the 18th - 24th, as if it were some kind of compensation, just made my jaw drop.

Then the fact that when I asked to speak to a manager about compensation or cancellation I was told that "there isn't one here". Umm... What kind of company runs a customer services department with no manager in the middle of a working day!?

What kind of company runs a customer services department with no manager in the middle of a working day!?

A small one.