In reply to a post by pcoventry76:

In reply to a post by Global_Inferno:

And I have a Cable-Router (ie. with a "modem" port and 4 LAN connections) already, from my Virgin Media days at University!

That's nice for you. Shame it won't work

Will work fine, BT supply the VDSL modem just as VM supply a cable modem. Works same way.

In reply to a post by Ignitionnet:

In reply to a post by pcoventry76:

In reply to a post by Global_Inferno:

And I have a Cable-Router (ie. with a "modem" port and 4 LAN connections) already, from my Virgin Media days at University!

That's nice for you. Shame it won't work

Will work fine, BT supply the VDSL modem just as VM supply a cable modem. Works same way.

Exactly my thinking. So if pcoventry76 would like to explain his reasoning, I'm all ears!?

BT openreach contract can be cancelled up to the day before date of install
Date supplied (by Openreach) 28th, therefore no problem (no costs to ADSL24 or your)

ADSL24 contracted 14th - irrespective of even Openreach being an earlier date.
They failed that,
a) they broke contract
b) AFAIK failed appointments and under goods and services are liable for your lost pay and time. (to attend at another time - not for the one you did wait in for)

As you still have no installation at the contracted date, no contract exists.

Ignorance on their part, does not change the facts.

I believe there is a charge for cancelling FTTC orders at a certain stage. £25~ rings a bell, but don't have access to that at the moment.

It is on one of the Openreach charge pages.. if someone fancies wasting the best part of an afternoon to find it

Matt

In reply to a post by uno:

I believe there is a charge for cancelling FTTC orders at a certain stage. £25~ rings a bell, but don't have access to that at the moment.

I'd be very interested to know exactly what the charge is, if it's only £25, hell I might even be tempted to pay that to get out of this contract!

In reply to a post by hareng:

I was a happy ADSL24 customer up to two years ago until Entanet went sour, now found out they have been bought out. Whether this has affected the superb aftersales service of the past ive no idea. Emails answered within minutes so far but must admit somethings not right some where, cant put my finger on it.

I left ADSL24 a few years ago to go LLU - got sick of BT.

Their support is not as good as it was, but it is still well above average.

DrT

In reply to a post by aquiss:

Normally means the expected speed is thought to be below 15Mbps, which BT Retail currently are not catering for.

Most other ISPs who are doing FTTC will connect lines from 5Mbps upwards (which is useful for those on very long lines).

Isn't it BT wholesale that is offering the 5Mbps serivce?

I understand that ADSL24 had been bought out. Don't know by whom though.

DrT

I have finally been given a response in one of my support tickets, however all it said was that to discuss the "cease" of my order I need to contact their customer support line. - The same line that told me that to cease the order I needed to raise a ticket via their web interface.

Since replying, I have heard nothing at all. Perhaps they are hoping that if they ignore the problem it'll just simply go away?

We've certainly not been bought out, dont know where you got that from

Well what's this Media whatsit, who are the directors, and why are you neither a director nor a shareholder, when you have always appeared to be the owner?

Was it ever thus?