In reply to a post by Bob_s2:

In reply to a post by orly:

In this case it is.

No dates will magically change because of what people desire or complain about.

It's essentially a case of "when it's ready it's ready..."

That probably sums up nicely BT's atude towards its customers and its approach to planning.

Do you seriously think that most business would get away with that. If I told my customer a week before they were expecting a project to be completed it had move 3 months they would be pretty angree and talking penalty payments & I would not blame them but there people on here like you that think it is ok for BT to behave like this. I bet if they were facing real competition their approch would change.

This sorts of thing shows why the local loop should be removed from BT and should be provided by a seperate company that just supplies the local loop

If would be akin to the electricity market. The National grid supplies the UK network & competing companies provided the end users

I don't think it is always to do with the local loop. Local experience here shows that it is bad planning and incompetence of sub-contractors on behalf of the power company. BT are not permitted to install their own connections to the power cable.

Well did I get a shock this morning or what, As I do I check every morning to see how long for Infinity and yesterday it was still June 2011 but today it told me NOW
I nearly fell out of my chair, so I logged onto my BT account to see if I could order it and Lo and behold I could and so I did, getting done 5th April, so hopefully bye bye slow speed hello fast speed.

iechyd da

That's great, now if BT would only get my cab sorted. Still showing 30th June

You on Llantrisant Exchange???????
I've just checked friends phone Nos and some are still showing June 2011 and some are live

iechyd da

Edited by deleted (Wed 23-Mar-11 11:13:14)

No, Haslington but having the same problem as you. Almost getting there and then the date moving, the FTTC cab has been in place for a couple of months now but nothing else seems to have happened.

C'mon BT get a move on

I'm still in shock to be honest as I tho it would be end of the year with all the changes, so over night it changed, The dull thing is that somebody had to know it was happening but no1 said a word. Lets hope yours get sorted soon

iechyd da

Look if BT keep moving the dates it is BT that is the problem. The power companies cannot just change the dates. BT needs to come up with rollout schedules that are robust. Sure some will still slip but at the moment the power companies have not a clue as to when their services will be neeed so how can they sschedule the work? All they can do is schedule to what BT stated but that is little more then fiction.

It is no complected to install the power the power line will usualy be within a few metres of the cabinet. It is BT's inability to schedule things thats the problem.
Most people have had first hand experience of it. You schedule an Enginer visit. Wait in all day and they dont turn up. No aplogy and no explanation neither

Do you see any other business even attempting to invest as much as BT are?

It goes both ways.

I think I'd be in shock too and probably will be when it happens here. A hole appeared last week a few metres away from the FTTC cab. I wonder if that is for power as there was a hole there a few weeks ago but it got filled in along with all the others by the cab.

In Bridgend the company that have been putting in the DSLAM's have put them in the wrong place and they have to be moved, so maybe thats your area also??.

Bob I have said enuff about the roll-out of BT Fibre to my exchange and I agree with you and also agree with orly.
This afternoon I had an email from Ceri who is a Regional Manager based in South Wales and is responsible for delivery of BT Regions strategy locally, after I send an email to Ian Livingston asking me if things are sorted now, In my reply I told her about the bad PR that BT is getting about the RFS dates around the country and said that they need to explain to people why the dates are pushed back, I even told her to check this Forum and BT Forum, and she came back to me saying she is going to bring this up cos it does look bad.
iechyd da