oh well bt engineer turned up today, didnt know i was having a new line installed, had to phone for confirmation, then installed new line but there were not any spare pairs to the cabinet, so now i have to wait for an underground engineer to link more pairs to the pole, oh well more waiting.

You just got acquainted with the BT Customer Service System

Too often mistakes like this happen. Dunno why or how it's allowed to continue.

In reply to a post by orly:

You just got acquainted with the BT Customer Service System

Too often mistakes like this happen. Dunno why or how it's allowed to continue.

That is the old Legacy system that was used prior to the the BT Undertakings and Equivalence for all CP's including BT Retail. They now use a Sieble system called Oneview or CCP.

well im still waiting for a call to say what and when they are going to get something sorted, did have some good news though, my estimate is 14.3, the engineer said he expects mid 30's, so thats good news even though i haven yet got it lol.

I believe on the Option 3 product it is capped at 15Mbps. With luck once it is in they will let you upgrade. Or even more luck - I'm wrong and it isn't capped.

i have read posts of people on the bt forums, who say they have had way above 15mbs on the option 3, the only thing i know is capped is the upload speed which is only 2mb, but once i have been connected and if my speeds are sufficient i wll ask to go on the normal infinity package, as some people have already done that according to bt forums, fingers crossed it isnt capped though.

Good luck, and let us know.

its all built on/derived from CSS

Are you speaking with insider knowledge? As far as I know no orders are placed on CSS for any of the current products.

was an insider up until a few years back

The size of CSS meant you couldn't just dump it and start over. Of course the technology changes over time but it's essentially an updated and extended descendant of the original.

Bit like Windows 7 being from the same lineage as NT.