I believe the difference between a 2Mbps and 10Mbps upload is an engineer setting at the exchange,

Not correct Bob, the sync rates are all set on software remotely. If the engineer has to speak with these guys they are known as the 'AOC' (not a clue on the acronym), something like the old BOU (Broadband Operational Unit) back in the day.

OK. I think I have been confused by something said about what is required (at ISP level) to change beween them.

I was a little concerned about what I wasted though, as a 2000sync would give a 2000 profile, not the 10000 he has.

Which makes me wonder about ...

Edited by RobertoS (Sun 15-May-11 12:54:58)

You haven't said who your ISP is. As another anonymous poster said earlier, some ISPs hold a copy of the IP Profile and apply that, but that copy can be incorrectly set.

The two I know of are AAISP and Plusnet. If it is Plusnet, you can see it in your control panel as Current Line Speed, or I think I recently saw someone say the word "Fibre" is in there as well on their FTTC.

Worth checking with your ISP. There is also the point that Plusnet only provide 2Mbps upload anyway.

ISP is Eclipse and have double checked with them that the profiles within their network have been left unchanged from before BT cancelled the order/connection (40/10) - will let them know that this has now seeming risen to a 2Mb upstream profile overnight.

My IP profiles have stayed the same at 38717/10000 for the whole time I've had the connection (over a month now). What I find strange is that after re-connection, my upload speed was exactly what you would see on a 'premium' max product at around 85Kb, with it rising last night to the 1.68Mb you would expect to see out of a 40/2Mb product. All this on a 10000k sync to the cab and 10000k IP profile, the numbers seem to point to a limit being applied somewhere along the line as they are always at the limit for the upload profiles I mention above.

Hope they get to the bottom of this tomorrow, I do see that FTTC profile mismatches are coded in the KBD and this seems like a clasic case of it to me. Agree that this should be sortable remotely, I've had stuck profiles before and the ISP normally resloved it in a couple of hours.

Edit - worth mentioning again that the ISP couldn't see the BRAS profiles that they expect to see when testing the line and this was put to BTW.

Thanks for the further info.
Tom

Edited by deleted (Sun 15-May-11 14:50:42)

Good luck. Let us know how things progress.