Hi David

I seem to be living in some tiny pocket of slow connections speeds where everyone else 100m away from my house is running at 35Mb. I work from home a lot and a faster connection speed would make a huge difference to me.

Can I use the same link to put a request to investigate forwards?

Regards

Steve

In reply to a post by BT_Care:

Hi ichilton

I can look into when BT infinity will be available to you, just drop me your details via http://bt.custhelp.com/app/contact_email/c/4950 and I will see what information we have available.

Regards David

Hi David,

my local cabinet has been installed since early april, i keep checking bt infinity website for avaiability to order but the date has changed 3 times, it was first 30th of april, it went 1st of july, now is 1st of september, is there any specific reason thats holding my cabinet no:36 to go live? on samknows website says that my echange forest hill (LSFOR) is fttc enabled but i cannot order?


i'm going to give you my details on the link you provided, do you mind to check and come back to me please.



rgds,
kannanni

In reply to a post by kannanni:

on samknows website says that my echange forest hill (LSFOR) is fttc enabled but i cannot order?

Check again - It's now saying "FTTC status: RFS date set : 01/09/2011"
Samknows has been a little flaky recently. It appears they may have been assuming dates provided ages ago by BT actually happened (not a wise move where BT are concerned - especially given we've been subjected to six changes of date and are currently due to get FTTC nine months AFTER the original scheduled date), so they updated certain exchanges to "available in some areas".

Our exchange is the same as yours (except we were originally scheduled for last December, then it moved to January, then March, then April, then June, then July, then Sept).
About a week ago Samknows had our exchange down as "available in some areas" (implying that the exchange was enabled and some cabinets had already been switched on). They recently changed it to "RFS date set : 01/09/2011".
I can only assume they were working on BT's July 2011 date and updated when BT advised them of the sixth delay).

Edited by adebov (Fri 15-Jul-11 11:25:12)

In reply to a post by adebov:

In reply to a post by kannanni:

on samknows website says that my echange forest hill (LSFOR) is fttc enabled but i cannot order?

Check again - It's now saying "FTTC status: RFS date set : 01/09/2011"

Yep, same for WWEXTR- had previously shown active now shows RFS 01/09/11; agreed - Samknows is flakey.

In reply to a post by izools:

Yep, same for WWEXTR- had previously shown active now shows RFS 01/09/11; agreed - Samknows is flakey.

I think if you check using the BT Wholesale checker, using the phone number, which is the closest to correct you will get, that the flakiness arises there. I.e. within BT systems, whether or not samknows gets the same feed as that or another.

The other advantage of that checker is it shows availability where the estimate is below 15Mbps. Unless it has changed, the Infinity one doesn't.

In reply to a post by RobertoS:

In reply to a post by izools:

Yep, same for WWEXTR- had previously shown active now shows RFS 01/09/11; agreed - Samknows is flakey.

I think if you check using the BT Wholesale checker, using the phone number, which is the closest to correct you will get, that the flakiness arises there. I.e. within BT systems, whether or not samknows gets the same feed as that or another.

The other advantage of that checker is it shows availability where the estimate is below 15Mbps. Unless it has changed, the Infinity one doesn't.

Nop, last month the BT Wholesale checker was quoting 30/09/11 wheras samknows said alredy enabled and available to order. Flakiness seems to all be on Sam's side of the table

In reply to a post by izools:

Flakiness seems to all be on Sam's side of the table

Or with the information provided by BT (or the update frequency).
For me, the BT Wholesale checker has said 30th September for at least two months, yet Samknows was updated last week.

In reply to a post by BuckleZ:

In reply to a post by ichilton:

Hi,

How did you get through to the CEO office to resolve your "can't order" problem.

Our cabinets are just getting the paths dug by the power people now but the checkers still show 'no plans in the next 6 months' so i'm wondering if we are going to have problems trying to order it once it goes active.

Thanks,

Ian

I emailed [email protected] stating that i have been trying for over a week to order and no lucky, then a lovely lady Liz from the CEO office contacted me, and had it ordered within a few hours.

I just posted that same email address [email protected] on " BTCare Community Forums" and received an instant ban from their forum. How ironic is that, must be they don't like the head honcho's office being informed of ongoing Infinity problems that remain unresolved


.

Edited by deleted (Sat 16-Jul-11 15:32:59)

In reply to a post by NVB:

I just posted that same email address [email protected] on " BTCare Community Forums" and received an instant ban from their forum. How ironic is that, must be they don't like the head honcho's office being informed of ongoing Infinity problems that remain unresolved

I can understand them wanting to remove the address but banning you seems a gross over-reaction. I have to say that emailing Ian Livingston was the only way I managed to resolve a problem with BT a couple of years ago, got an instant dedicated contact in Edinburgh with a direct line and all sorted out to my satisfaction. There is absolutely no way this would have happened through the normal (overseas call centre) channels and, believe me, I did try.

In reply to a post by kasg:

In reply to a post by NVB:

I just posted that same email address [email protected] on " BTCare Community Forums" and received an instant ban from their forum. How ironic is that, must be they don't like the head honcho's office being informed of ongoing Infinity problems that remain unresolved

I can understand them wanting to remove the address but banning you seems a gross over-reaction. I have to say that emailing Ian Livingston was the only way I managed to resolve a problem with BT a couple of years ago, got an instant dedicated contact in Edinburgh with a direct line and all sorted out to my satisfaction. There is absolutely no way this would have happened through the normal (overseas call centre) channels and, believe me, I did try.

Likewise my order would never have been processed without help from the CEO office.