I agree with speaking to CEO

Virgin Media made a complete mess and the only way to resolve it was via CEO

Also my Sony laptop arrived with squeaky hinges, sounded like a creaking door. The foreign call centers claimed I had accidentally damaged the laptop. Had to go via CEO office which was near on impossible to find an email / postal address.

They need to ask why their customers are contacting CEO's directly?

EDIT: The checker on http://www.dslchecker.bt.com/adsl/adslchecker.welcome says

"Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed between 29.1 to 31.5 Mbps and upstream line speed between 5.8 to 6.4 Mbps."

Whereas when I contacted BT they said there are no plans to roll out fibre in my area? What's this mean... I can see the big fibre cabs

Edited by ukhardy07 (Sat 16-Jul-11 17:55:01)

In reply to a post by ukhardy07:

EDIT: The checker on http://www.dslchecker.bt.com/adsl/adslchecker.welcome says

"Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed between 29.1 to 31.5 Mbps and upstream line speed between 5.8 to 6.4 Mbps."

Whereas when I contacted BT they said there are no plans to roll out fibre in my area? What's this mean... I can see the big fibre cabs

If that shows up when using your telephone number then you should be good to go with ordering FTTC!

It's a 24 hour ban, as opposed to a lifetime ban