if you whinge at CS they can upcap you're upload

well from what i've seen they have done it for some people anyways.

In reply to a post by Anonymous:

Does PlusNet offer static IP addressing as I cannot see that from their website at £40 a month with the extra £5 a month to ensure traffic shaping is not on the line.

Now that the football has finished (2-0 & 1-5 although it should have been 2-5), I've had time to search for the carefully concealed FAQs

STATIC IP
2Mb/s Upload
10Mb/s for trialists only

I am sure when i started to go through the ordering process an option was to select 10Mbps upload for £5.

In reply to a post by keithbucknall:

I am sure when i started to go through the ordering process an option was to select 10Mbps upload for £5.

Plusnet does not currently offer 10Mb/s upload. It would be nice, but at the bargain price 2Mb/s upload is fine.

Edited by kasg (Sun 02-Oct-11 21:23:20)

In reply to a post by Anonymous:

I have BT Infinity myself. Apart from a few teething problems, its been fine and given pretty consistant speeds.

What I can't get my head around is why people would choose any other FTTC ISP other than BT at this moment in time. As far as i know, they are all going to be the same as BT's offering.

Cripes, where do I start? I have a 12 month contact against BT's 18 month offering. Very generous genuine unlimited hours. No shaping or throttling. Support based in UK. TBH, I don't know why anybody sane would go with BT .

DrT

If you choose to order from Plusnet, then make sure they deliver your router. My activation date is Wed the 5th and I was told the modem would turn up about three days in advance. It has not so I have just rung them to discover that it has not been ordered yet, and they can only say 3 to 5 days delivery. This means I may have the connection, but no router for 2 to 3 days. Needless to say I am not a happy bunny at the moment. If you do want to check you can view your order status in the members centre, and it seems their 'automatic' system does need checking.

You do not need the router to make a connection, you can connect with the modem on its own. The BT engineer supplies the modem on his visit.

DrT

In reply to a post by Anonymous:

In reply to a post by Anonymous:

Does PlusNet offer static IP addressing as I cannot see that from their website at £40 a month with the extra £5 a month to ensure traffic shaping is not on the line.

There's a one time charge for a static IP address - it's carefully concealed somewhere on their web site.

It costs £5 and is only available on the 'Extra' product. More info here.

In reply to a post by Anonymous:

What's even better concealed, is the 2Mb/s upload with no 10Mb/s upload option (currently).

See here and here. 10Mbps upload has taken longer than we initially expected to get sorted, however when it is made available it will probably cost an extra £2-3/month.

In reply to a post by Anonymous:

Having whinged, if Plusnet announce 10Mb/s upload within the next 28 days, I'll probably subscribe to their Fibre offering rather than BT's... (price is a consideration).

If you don't mind the conditional surcharge as mentioned above, then feel free to sign up and I'll see what I can do!

In reply to a post by philippercival:

If you choose to order from Plusnet, then make sure they deliver your router. My activation date is Wed the 5th and I was told the modem would turn up about three days in advance. It has not so I have just rung them to discover that it has not been ordered yet, and they can only say 3 to 5 days delivery. This means I may have the connection, but no router for 2 to 3 days.

Sorry about that! Have we offered to apply some credit to your account to compensate?

Best regards,

In reply to a post by bpullen:

In reply to a post by philippercival:

If you choose to order from Plusnet, then make sure they deliver your router. My activation date is Wed the 5th and I was told the modem would turn up about three days in advance. It has not so I have just rung them to discover that it has not been ordered yet, and they can only say 3 to 5 days delivery. This means I may have the connection, but no router for 2 to 3 days.

Sorry about that! Have we offered to apply some credit to your account to compensate?

Best regards,

No but I did receive a very nice appology.

I was also assured that I would keep my static IP number, (which I need). Can you confirm this is the case.

Thank you for your very fast response.

--edit--
I should add that the static IP address I have currently is with yourselves.

Edited by philippercival (Mon 03-Oct-11 14:05:21)

Hi thanks for the reply.

Yes I know, but there is only one socket on the modem and I have more than 1 computer that wishes to connect and from several different locations in the house. I would have preferred the router to be available.

--edit--
Of course if they break all records in delivery, it may be.

Edited by philippercival (Mon 03-Oct-11 14:08:47)