In reference to help.bethere.co.uk/help/support/landline:

What is BE Landline?

BE can offer you your Landline service via a wholesale agreement with BT. We rent the line off them, we give you a great price (see our product pages), and you'll get the best remote support around. Because we rent the lines from BT, it does mean that if an engineer has to come round, it's a BT engineer. But still, you will never have to call or pay BT again. Ever.

In reference to help.bethere.co.uk/help/moving/transfer:

I am moving house � how can I transfer my service?

If you're a BE member you simply need to call our house move line on 0808 1013426 and we will start the process. To have it all up and running on the day you move into your new home, we will need 14 days notice. Otherwise, you may find yourself broadbandless for a few days - and no one wants that.

Edited by deleted (Fri 30-Dec-11 18:50:50)

Well I already rang BE and they said I HAVE to order a new line with BT. I have noticed theres 2 phone lines in the property. When I enter my postcode into BT checker, it is not showing my flat room number. The flat is a shared two bedroom flat. So theres flat 7A, and flat 7B. The checker is only showing flat 7.

Edited by deleted (Fri 30-Dec-11 18:56:02)

I'd direct them to the link I posted.

Well I had to give them my new flat address. When they got that they said due to technical reasons it wouldn't be possible transfer the line over. One thing that might have caused it is, in the ground floor area, there is a junction box for each of the flats where all the BT lines go. You need a key to get into this room.

Edited by deleted (Fri 30-Dec-11 19:04:47)

I though you already had the new line installed? Or is this move post 7 December? In which case you just give them the number and new flat number.

I moved into the flat yesterday. I have not touched the existing phone lines. They are there but I do not know what state they are in. i.e. if they are even active from the previous tenants.

In reply to a post by Hellish:

Well I already rang BE and they said I HAVE to order a new line with BT. I have noticed theres 2 phone lines in the property.

BE mean there must be a BT Wholesale line, not necessarily through BT Retail - there are other providers i.e. Primus and of course BE themselves.
I'd plug a phone into the line in your new flat and see if you get a dial tone - if you do, then dial 17070 to find out what the number is - then ask your chosen BT Wholesale line provider to take over the line. If you don't get a dial tone, then I think you'll have to get involved with installation fees unfortunately.

Your postcode is fed by two cabs, both of which are not planned to be upgraded I'm afraid. I don't know why, but that's the information from Openreach's latest December list.

Although not helping you out on the FTTC situation we do offer BE wholesale connections on a 1 month contract with FREE setup (our "Premium LLU" packages) so that may be an option for you.

As mentioned above, get the line with a BT Wholesale provider i.e. BT, Post Office, Primus and then move the BE Broadband

The line is still active. The problem is I do not know the previous tents details.does this mean I must wait until they stop paying the line rental