In reply to a post by trogoy:

In reply to a post by MHC:

Go to:

http://home/xslt?PAGE=C_0_0

All the detail is there.

firmware version 6.3.9.63-plus.tm

Update: Engineer reset ip profile yesterday. I done a bt speed check this morning and the profile is now set to 42000kbps and my speed is 16mb which is an improvement on the 14mb, although it's still not the 35+mb I should be getting (Am getting full 40mb at socket). Engineer did say the speed will increase over time so hopefully this is correct?.

hopefully this is correct

That doesn't sound right. I would expect an immediate speed increase.

Any chance you can do another BT speed test and copy/paste the result?

That doesn't sound right.

No - the highest profile is still 38717kbps isn't it - not 42000

Where did the 42000 figure come from?

Two things spring to mind here...

1. That IP profile sounds high for the current product portfolio, but isn't infeasible.
Can you run the test at The BT speedtester and tell us what the profile value is there.

Then run a test at Speedtest and give us the results.

Now you ought to be able to go faster, it becomes important to try to do these (and certainly the second one) wired, rather than wireless.

2. Your line has been reset, but that doesn't yet mean it is running fault-free. The DLM process will spend the next 2 days monitoring the line, before deciding whether it needs to intervene.

Your line might still be faulty - and suffering a lot of packet loss - but we just can't see it yet.

It is worthwhile trying to get the BQM "ping monitor" working (as explained in a previous post). That will show you whether you are getting any packet loss. If you do it now you will get to see the behaviour before DLM intervenes, and see if anything changes in 2 days (or 1 day now, I guess).

In reply to a post by mr_bean:

That doesn't sound right.

No - the highest profile is still 38717kbps isn't it - not 42000

Where did the 42000 figure come from?

ip profile is now 42xxxkbps. Can't remember the exact digits so I just wrote 42000 in my previous post.

I'll do another bt speed test. not sure how to take screen shots and insert it but I'll post the exact results. Will do it now.

40Mb at the socket? But a lot less else where ...

That suggests you have a wiring issue on your side.

Remove the lower half of the NTE5 - that will remove all of your internal wiring and phones. Then run some TBB or speedtest.net tests and post the results. For both Speedtest.net and TBB there is a facility to provide a link rather than cut and paste the details.

Then plug the telephony side back in and repeat - post the results.





http://speedtest.net/result/1674903192.png

http://speedtest.net/result/1674900109.png

You will need to host the screenshot on photobucket or similar and provide a link.

Here's the info from bt speedtester

"The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 42786 k

Please do not move away from this page and do not start any other download activity on your computer."


est1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
12628 Kbps

0 Kbps 42786 Kbps
Max Achievable Speed

> Download speedachieved during the test was - 12628 Kbps
For your connection, the acceptable range of speedsis 16000-42786 Kbps .
Additional Information:
IP Profile for your line is -42786 Kbps

2. Upstream Test: -provides background information.

Upload Speed
7920 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 7920 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

Just done a speedtest.net one and here's the result. What is strange is its very different result from bt tester

http://www.speedtest.net/result/1685802223.png

Ping Test Result is below and shows 0% packet loss.

http://www.pingtest.net/result/53769121.png