Plusnet?

Used to be with them before bt bought them,
And currently have fibre with aquiss,
Plusnet are a lot cheaper though.
What do people think of pn support? Does it resemble bt? Or is it good like it was when I used to be with them?
Thanks

I think it depends who you get. The people populating their online forums are good, and I got good service out of their house-move team.

If you have a complex problem, where continuity of the support agent is important, then they can be a little hit-&-miss. Getting on the forum (and approaching the problem with an open, willing mind) is the best approach.

Problems do happen, including with fibre. My experience, and what I have read on the forum, is that a lot is caused by "their suppliers" (or their suppliers' systems) - generally a euphemism for either BT Wholesale or BT Openreach. Understanding this, and having a little patience while they attempt to bring "their suppliers" into line, seems to be key to getting reasonable service.

Of course, not every agent is a "superman", so things do go wrong there too. Again, feedback on the forum seems to result in the information being taken on board, and passed on internally.

Recently I have good support from PN support team - getting a quick upgrade to ADSL2+ and answering a query about getting on to FTTC when it arrives.

The winning item with PN is their ticket system for tracking conversations and problem sorting.

Great thanks!
Ones anyone know if u can post on pn forums without been a customer?

Don't think so.

But they do let you keep the account on there after you cease being a customer.

There is a forum for Plusnet on this site as well. You can read it as an Anon. If you register here you can post there as well. Posting is also a lot easier, no Captcha, and a lot fewer adverts. You can alter the way the site works quite a bit.

Good point.

The same team from Plusnet who take part in their own community forums also look in on the Plusnet forum on here too.