No, the guy took it with him .

(curiously they have been told that it is not necessary to change the psu - just the modem).

That is 100% wrong ! They have been given a simple task, and are ballsing it up [sad]

In reply to a post by TheHorseman:

curiously they have been told that it is not necessary to change the psu - just the modem

When I got fibre installed in my new flat, the Openreach guy had the new modem - didn't want the old one (from the old house) back - but specifically wanted to mount the new one vertically, and specifically wanted to use the new PSU (in a white case, not black).

In reply to a post by WWWombat:

In reply to a post by TheHorseman:

curiously they have been told that it is not necessary to change the psu - just the modem

When I got fibre installed in my new flat, the Openreach guy had the new modem - didn't want the old one (from the old house) back - but specifically wanted to mount the new one vertically, and specifically wanted to use the new PSU (in a white case, not black).

That's the difference between an Openreach engineer and a subcontractor's technician (from Kelly Communications) for you.

Actually I'm a bit concerned about the Subject.

Wouldn't Infinity Customers be a bit unhappy at being replaced?

In reply to a post by burakkucat:

In reply to a post by WWWombat:

In reply to a post by TheHorseman:

curiously they have been told that it is not necessary to change the psu - just the modem

When I got fibre installed in my new flat, the Openreach guy had the new modem - didn't want the old one (from the old house) back - but specifically wanted to mount the new one vertically, and specifically wanted to use the new PSU (in a white case, not black).

That's the difference between an Openreach engineer and a subcontractor's technician (from Kelly Communications) for you.

To be pedantic, the Openreach staff are Technicians and the Kelly Comms staff are box stackers and delivery drivers.

Just had a look at the PSUs.

The Black is rated at 12v 0.7A whereas the White is 12v 1.0A

I have successfully run a 3B modem with a Black PSU for about 10 days without any noticeable change in performance.

However, I wonder if the requirement is based on future performance as greater processing power will be required for demodulating incoming 80Mbps data stream when compared with current 40Mbps and even more if BT move to a 30A profile, similarly, the additional processing power for creating the upstream at 20Mbps compared to 10Mbps. And finally, moving from a 10Mbps upstream to 20Mbps will require extra power across the wider spectrum.

In reply to a post by Zarjaz:

Maybe the new modem will help !

Could be, let me know.

Replacement went easy enough, took 10 minutes, the PSU was replaced with the white one and it reconnected fairly quickly.
The guy who installed it commented that he didn't think my HH2 broadband light should be flashing as much as it does ?
Download and upload speed appears to be about the same.
It stayed up for a couple of hours then dropped the connection and immediately reconnected, I'll see how long it stays up now......

Edited by deleted (Mon 30-Jan-12 20:13:48)

I didn't recall you had an HH2, might be worth trying an HH3.

In reply to a post by Zarjaz:

I didn't recall you had an HH2, might be worth trying an HH3.

4 days and counting with just the modem replacement