You certainly can. Tell them speeds haven't improved, and that the engineer (or is that 'technician'?) didn't phone to get the line reset.

The ISP probably can't do anything other than order a new visit from OR.

Thanks Wombat.
He was from BT so I guess he was an Engineer ??

I'll get onto them later just waiting for the scrap man to come and take my poor old Mondeo to that Great Scrap Yard in the sky.

Steve

So I got onto my ISP and this is what they told me.


Hi Stephen

Many thanks for your BT speed test.
As it stands your speeds are currently above BT threshold limits.
I have passed the result onto the network technicians ...but in all honesty ...they may not be able to request an profile reset from BT core systems. (with your speeds being above BT threshold limits).

Once an update comes through ...i shall let you know what was concluded.
Hope this helps.
Should you require any further assistance ...please do not hesitate to give us a fresh shout.


So where do I go from here ?

Steve

Are you still stuck at 29Mb throughput & is that at quiet times e.g. after midnight & before 08:00 a.m.?

My own ISP (Plusnet) do seem to have a little glitch with their own throughput profiling system.

i.e. Some users achieving the full 40Mb sync speed are receiving much lower throughput despite Plusnet's own profile being set at 37Mb.
(The 37Mb profile name actually means 40Mb, so I'm not quite sure why Plusnet chose to name it 37Mb - maybe it was intended to more closely match theoretical maximum throughput rather than sync speed?)

Some other users are achieving the max 37.5Mb (approx) throughput although Plusnet's Current Line Speed (throughput profile) is being reported as low as 13Mb or 15Mb in some cases.

On Plusnet resettting their own throughput profile back to 37Mb, some of these users have seen a decrease in throughput speeds to 35Mb or lower.



FYI, BT's IP Profile (BRAS Rate) is usually 96.79% of sync speed & throughput is usually around 97% of BT's IP Profile - when tested via speedtest.net & other similar online speed testers.
So, a 39999 K sync speed should result in a throughput speed of around 37.5Mb.

For my connection, BT's speed/performance tester ALWAYS shows a slightly lower DS throughput speed than speedtest.net et al, by around 1.5Mb to 2Mb.

THe TBB speed test almost always shows an even lower throughput speed for my connection.


Who is your ISP?

Edited by deleted (Wed 01-Feb-12 08:49:53)

@ Bald-Eagle Yes I am still stuck at that speed, although the upload speed is now back to normal. I done two BT Tests for you to look at:

1. Done at 00:20 on 01.02.12

http://i1141.photobucket.com/albums/n594/Stevie_Pres...

2. Done at 10:07 on 01.02.12

http://i1141.photobucket.com/albums/n594/Stevie_Pres...

Slowly pulling my hair out now as you can see from my Speed Sig what I was normally getting until the frigging Modem packed up and had to be changed.

My ISP is ADSL24

Steve

Edited by stevepressman (Wed 01-Feb-12 10:20:10)

not sure if i should get mine changed now. i have a first gen but not had any issues with it, reading this has put me right off im currently sync at 39999 / 10000 with through put of 35-37 is this an isolated issue or a common issue ?

many thanks

darren

The new modem isn't the issue. His old one went bonkers and screwed the line settings. Just the line should have been set back to defaults afterwards and wasn't.

That's why the old modems are being replaced, before they do it to you and me and anyone else.

My Feb 2011 one is an old one and fine, like yours. I'm going to try to hold onto it when the new one is brought, so I have a spare anyway .

In reply to a post by RobertoS:

The new modem isn't the issue. His old one went bonkers and screwed the line settings. Just the line should have been set back to defaults afterwards and wasn't.

That's why the old modems are being replaced, before they do it to you and me and anyone else.

Roberto is quite correct it was the old Modem that was the source of my problem not anything else. The New Modem has been rock solid and not a single dropped connection since last Thursday lunchtime when the BT Engineer plugged it in, now if my ISP can get their finger out of their backside and get my line reset I will be a lot happier.


Steve

Your IP profile of 29036K suggests a sync speed of 29999 K.

It may be pure coincidence, but that does look suspiciously like a 30Mb sync speed cap to me.
(39999 K is the sync speed for the 40Mb service - for those whose connections are physically able to connect at full speed).

The question has to be, what is currently restricting your sync speed that wasn't previously restricting it.

If we assume you were indeed genuinely achieving 35Mb+ throughput for a reasonably prolonged period, it may suggest that DLM has set your sync profile at a lower level due to the previous connection issue(s).

This may resolve itself over a prolonged period of a continuous & relatively error free connection.

However, we are aware that the sync speed profile can occasionally end up "stuck" indefinitely at too low a level, especially following repair work and/or replacement of a defective modem.
Currently this can only be reset via an engineer's site visit when he/she has to contact the fibre centre & request it.
Any requests directly from end users or ISPs are apparently politely refused.




I have personally suffered from a problematic connection for 6 months that was more or less perfect for the first month.

Modems have been replaced unnecessarily, various repair works have been carried out, my connection is now supposedly at the best it could ever be, yet I cannot currently sync over 30Mb.

Not all engineers will request such a reset. Some even refuse to request it (at least 2 engineers in my case).

One engineer did try his hardest to get it reset, but the fibre centre refused, on the basis that my connection could only have ever supported a sync speed of 24Mb maximum.
That engineer actually had in his hand a number of dated printouts of my connection achieving 33Mb throughput, suggesting a sync speed of around 35Mb.
Some of the printouts were from BT's own speed tests.

One engineer actually contacted my ISP to query why I was looking for throughput speeds of more than 20Mb when he was only seeing 22Mb at the cabinet.
He was politely informed by my ISP that I had a FTTC connection with an "up to" 40Mb sync speed.
He was one of the engineers that refused to request a reset.

Slowly pulling my hair out now as you can see from my Speed Sig what I was normally getting until the frigging Modem packed up and had to be changed.

I know what you mean.
Why else do you think my forum name is BALD_ Eagle1?

All I can suggest is that you keep on at your ISP to request a specialist engineer who has actually received the relevant training, to visit your home in order to request a reset (at no cost to yourself).
Unfortunately, not all the engineers who are sent to investigate/repair FTTC faults have received relevant training.
Please don't directly blame them for any failings as it is NOT ALWAYS THEIR FAULT.

I have to assume that you have already carried out the usual tests of disconnecting any internal wiring (extensions etc.) to eliminate any internal issues that would undoubtedly end up in you having to foot the bill for the engineer's visit.

No definitive answers I'm afraid, but perhaps food for thought?


Paul.

Well this is the reply I got back from my ISP to say I am livid is an understatement!!

Hi Stephen

I have received an update from the network technicians who have assessed your line and can confirm thar your speed profile is set between 20-40mb down and can confirm that its currently operating between acceptable parameters.

As for your sync speed it should have risen a little.
but please note we cannot log a fault case with BT unless your throughput speed dropped to below 8mb and your sync speed dropped below 12mb.
fault threshold limits for the Home Fibre packages.

hope this helps.


Steve