In reply to a post by Croftie:

After he had gone I noticed the higher amp rating is also listed on the back of the modem too, versions 1, 2 and 3 have 0.7A on the label but the v4 has 1A:
v4 (3B) Modem Label
v4 (3B) PSU Label
v1 Modem Label

Thanks Croftie, for going to the trouble of doing all that

If anyone finds themselves in need of an urgent replacement...

"The DC plug dimensions are 5.5mm (OD) x 2.1mm (ID) x 10mm (L), with the centre tip 12v positive."

cheers, a

In reply to a post by Zarjaz:

That's good news. Not entirely surprised, seen so many of the V2's be the cause of problems. I do feel a tad guilty, but let's hope you are problem free now.

10 1/2 days up now, it was obviously the problem as nothing else has changed......

Likewise

btw I think I have a new part number, will post a comment to your blog shortly.

Edited by deleted (Fri 10-Feb-12 22:59:10)

Replaced mine today , didnt want to replace power pack as they have been told by BT not to , I mentioned the girl on the phone said modem and power pack and he swapped it.

He also said BT were sending some out that had no replacement power packs in the box.

So, three different actions by kelly then:

1. Not replace PSU saying they have been told they don't have to.
2. Not replace PSU saying they have been specificly told not too.
3. Replace the PSU without being asked to and even mentioned they had 800.000 to replace [1]

So are EU going to be in the same situation down the line, where instead of modems failing it's the PSU's? I guess time will tell, at least a PSU is easily replaceable.

[1] http://www.cupofcoffee.co.uk/2012/01/30/another-day-... (see comments)

Had miy modem swapped today. The guy didn;t swap the PSU.
I asked if he would but the reply was that the replacements come without the PSU and cables.

He also did a line test? - Used our phone to make a call. Not sure what this line test was as he had not test equipment.
Whole job took about five minutes.

In reply to a post by Anonymous:

Had miy modem swapped today. The guy didn;t swap the PSU.
I asked if he would but the reply was that the replacements come without the PSU and cables.

Rubbish - I have seen quite a few replacements and all have been supplied with the PSU, it is in the box. I wonder if there is a little scam going on to sell the PSUs elsewhere?

More like BT have agreed to pay Kelly Communications such a pitiful amount for each visit that just to save time the 'engineers' just swap the modem as quick as they can and get out of there.

Still waiting for mine...

Can one insist that the PSU is replaced? Can anybody authoritatively state what BTO has actually contracted Kelly to do?

DrT

Edited by deleted (Fri 17-Feb-12 16:27:49)

They do it for the purpose of ACTA.