In reply to a post by Anonymous:

They do it for the purpose of ACTA.

And what exactly is ACTA? Anti Counterfeiting Trade Agreement? Association of Cardiothoracic Anaesthetists?!

Avoiding Customer Trust Agnoticism.
Avoiding Customers Telephoning Angrily.

In reply to a post by tcbandituk:

In reply to a post by Zarjaz:

That's good news. Not entirely surprised, seen so many of the V2's be the cause of problems. I do feel a tad guilty, but let's hope you are problem free now.

10 1/2 days up now, it was obviously the problem as nothing else has changed......

It lasted 24 days and has reset the connection today

In reply to a post by MHC:

In reply to a post by Anonymous:

Had miy modem swapped today. The guy didn;t swap the PSU.
I asked if he would but the reply was that the replacements come without the PSU and cables.

Rubbish - I have seen quite a few replacements and all have been supplied with the PSU, it is in the box. I wonder if there is a little scam going on to sell the PSUs elsewhere?

Had mine replaced yesterday, i had a Tweet from BT saying they're meant to swap the PSU and to let him know how it goes...
The guy who replaced the modem said he'd been told by BT to only replace the PSU at the customers request and that he had over 100 in his van.

not heard one thing about them coming and replacing my modem been on BT Infinity for nearly 18months now??

In reply to a post by MrGrumpy:

not heard one thing about them coming and replacing my modem been on BT Infinity for nearly 18months now??

Just got a letter today and have an appointment for Monday after 17:00 hrs.

Still trying to find out for sure if the PSU should be replaced too.

DrT

In reply to a post by DrTeeth:

In reply to a post by MrGrumpy:

not heard one thing about them coming and replacing my modem been on BT Infinity for nearly 18months now??

Just got a letter today and have an appointment for Monday after 17:00 hrs.

Still trying to find out for sure if the PSU should be replaced too.

DrT

BT say they are supposed to replace it.

In reply to a post by DrTeeth:

Still trying to find out for sure if the PSU should be replaced too.

Ask for it to be replaced and it should be, they are unlikely to volunteer.

This question has been asked to the bods in charge, the answer is that modems initially came as a full pack, but they are now being replaced modem only (as supplied). Changes made by direct labour will involve the PSU as OR engineers are issued with new provision kits - not warranty replacements. It is thought that the power supply is not an issue when left insitu (but it is still mandatory that BT engineers replace whole unit as process is kit to be sent off for testing).
-OE

Thanks for all the replies.

DrT