BT own them. BT can do whatever they want with them any time they want to do it

So?

Do you consider this to be a serious matter for concern? Can you explain how any change that significantly disadvantages a user could occur without the user having 30 days in which to reject the change and leave without penalty, when within a minimum term?

Considering he is with BT I really can't see what his problem is.

I was concerned when I heard BT had bought Plusnet, but I've noticed no changes, business as usual. Been with them over 9 years now.

Hmmm this is interesting. We're currently looking at getting Sky as well!

April you say, might be worth waiting a month or so then...and definitely no shaping? I can't see it being an issue, but wouldn't want to sign up to something that then isn't useable. For instance, we've both go iPads and may on occasion want to watch HD content at the same time. If, like on Plusnet, we're limited to 5mb then both of us using it will saturate the line :-/

I thought that too re his being on Infinity. It was going to be one of my next questions. He may just be intending it to be information, but the way and frequency it is done looks more aggressive than that, as though it is a strong reason against joining Plusnet.

I have steered well clear of BT for years, and been very wary of Plusnet. But that wariness was nothing to do with their ownership by BT. Over the past few months, although PN continue to have a terrible system for handling tickets, the interventions on forums by the reps have become more frequent and usually achieved rapid results.

By comparison, BT_Care seem to be a very variable commodity, in short supply, and giving out no helpful public information. They just get the problem moved out of visibility, and for some reason the customers normally stop talking about what resulted. I sometimes wonder what is going on when that happens - rare though BT_Care posts now are.

The most significant disadvantage of both compared to LLU has been the handling of IP Profiles, and the low values they were set at particularly on ADSL2+. As that problem has been removed on ADSL2+ by BT Wholesale, and has never been there on the Openreach DLM for FTTC, they both have to be regarded as contenders. On FTTC even the noise margin question seems not to be a problem so far.

Hence my choice of Plusnet, based mainly on the vast difference in the way the sales people on the phone handled my questions. BT Sales hadn't a clue, even after a manager was brought into play! Plusnet had to find out a couple of things and back came a deal I was happy with.

BT continue not to tell their sales staff and their immediate management, (both those you ring as I did and those who cold call me at home about superfast broadband), that the fibre technology is also provided by other companies apart from VM Cable. That makes asking about a migration from another FTTC supplier somewhat difficult.

Quote! "After talking to my manager again about your migration he confirms that an engineer visit will definitely be required to make sure your setup is compatible with our service".

In the context of the rest of the conversation, and the previous discussion by him with his manager, they clearly thought I was mistaken in believing I was already on a BT Openreach fibre connection. They didn't just mean the installation of a Home Hub or a swap of the modem.

In reply to a post by MrBlueFox:

Hmmm this is interesting. We're currently looking at getting Sky as well!

April you say, might be worth waiting a month or so then...and definitely no shaping? I can't see it being an issue, but wouldn't want to sign up to something that then isn't useable. For instance, we've both go iPads and may on occasion want to watch HD content at the same time. If, like on Plusnet, we're limited to 5mb then both of us using it will saturate the line :-/

No shaping at all their FTTC will be like their ADSL, From what ive head they'll be using the open reach network just like they do now to get it to your house but also using there own hardware in the cabs and connecting back onto their network to provide the actual bandwidth or something like with the LLU network.

As i say you do have to take their phone and TV, Ive had no problems at all with their phone at all ive been using it the past year and i find i saved a hell of a lot of money than when i was with virgin media (the line rental been 11.25 for the first 5 month then 12.25 last 7 months for evening and weekends was a lot cheaper than the 13.90 was paying VM for just weekends calls lol)

ive just left because i needed a FTTC ISP that allows business usage if sky offered this id of stuck with them without a second though so id recommend them anyday especially at the price.

Also as i said it dose appear some people on here has said they are allowing orders now so maybe it would be a good idea to give um a quick ring and see if they are accepting them and if they can do you any offers

Ash

We all expect there to be no shaping on Sky, at least if they only offer one, or on the top package if they offer more than one.

The main problem with them would be the same as it is on ADSL2+, that the phone line gets LLU'ed as well. That makes migrating away if for some reason you decide to do so rather more complicated. It also seems that you are required to have Sky TV, which is no longer the case on their ADSL2+ LLU.

I assume you are in a Sky LLU area?

From what ive head they'll be using the open reach network just like they do now to get it to your house but also using there own hardware in the cabs and connecting back onto their network to provide the actual bandwidth or something like with the LLU network.

You've heard part right and part wrong .

They will be picking up the feed from Openreach at the exchange, just like BT Wholesale and TalkTalk. That's where it will get into their existing LLU network.

I don't think they will ever have their own equipment in the BT fibre cabs, but in some areas later they may have their own fibre cabs connecting to the BT PCP, (phone cab), and back to the exchange on their own fibre. Even then they would probably use Openreach ducting and poles for their own fibre.

I think they decided that was taking too long for them to be up and running quick enough, given the increasing spread of FTTC via BT Wholesale and TalkTalk and the Olympics coming up. As I understand it, even the pricing for the use of the Openreach ducting and poles isn't sorted out yet.

In reply to a post by RobertoS:

From what ive head they'll be using the open reach network just like they do now to get it to your house but also using there own hardware in the cabs and connecting back onto their network to provide the actual bandwidth or something like with the LLU network.

You've heard part right and part wrong .

They will be picking up the feed from Openreach at the exchange, just like BT Wholesale and TalkTalk. That's where it will get into their existing LLU network.

I don't think they will ever have their own equipment in the BT fibre cabs, but in some areas later they may have their own fibre cabs connecting to the BT PCP, (phone cab), and back to the exchange on their own fibre. Even then they would probably use Openreach ducting and poles for their own fibre.

I think they decided that was taking too long for them to be up and running quick enough, given the increasing spread of FTTC via BT Wholesale and TalkTalk and the Olympics coming up. As I understand it, even the pricing for the use of the Openreach ducting and poles isn't sorted out yet.

That sounds about right think ive got mi wires crossed somewhere along line lol

Ash

In reply to a post by acpsd775:

In reply to a post by RobertoS:

From what ive head they'll be using the open reach network just like they do now to get it to your house but also using there own hardware in the cabs and connecting back onto their network to provide the actual bandwidth or something like with the LLU network.

You've heard part right and part wrong .

They will be picking up the feed from Openreach at the exchange, just like BT Wholesale and TalkTalk. That's where it will get into their existing LLU network.

I don't think they will ever have their own equipment in the BT fibre cabs, but in some areas later they may have their own fibre cabs connecting to the BT PCP, (phone cab), and back to the exchange on their own fibre. Even then they would probably use Openreach ducting and poles for their own fibre.

I think they decided that was taking too long for them to be up and running quick enough, given the increasing spread of FTTC via BT Wholesale and TalkTalk and the Olympics coming up. As I understand it, even the pricing for the use of the Openreach ducting and poles isn't sorted out yet.

That sounds about right think ive got mi wires crossed somewhere along line lol

Ash

Hmmm maybe it is worth giving Sky a call - I spoke to one of their live online chat people from their website yesterday (and another one this morning) and both said contradictory things. 1) being that I am not in a Sky Broadband area - when I knew full well that I was as I'd been on their website to check and 2) there were no plans for fibre from Sky. Both were totally useless...!