If the PSUs do not need to be replaced, what ARE they being replaced and how come the Kelly engineer could get them? The plot thickens...

DrT

Why the replacements?
Component in the modem itself that was likely to lead to early life failure.

Why PSU in box?
Because at start of programme that is all that was available, i.e. batches of modem only were not available. Newer lots (remember 100,000's to replace) should be modem only.

Utter nonsense!

I shall be discussing the facts with a far higher authority within the BT Group.

I shall be discussing the facts with a far higher authority within the BT Group.

LOL

Lolling should be directed to Huawei as they are paying for this changeout. If they are not changing out PSU's it will be because they are confident of the existing kit.

You know this for a fact?

Sure. Huawei are footing the bill.

You win a multimillion contract to supply kit, you pick up the bill when the kit is deployed with a design fault.

Edited by deleted (Tue 06-Mar-12 21:01:08)

I had mine replaced on Saturday, the old one was 100% fine and i was reluctant to let it go..... he wouldn't let me keep it...

I've not been here for ages, are there or is there any known issues with the newer 3B versions other than this power adaptor thing?

Ta.

Not quite the full story.

Huawei have modified one of their standard modems to Openreach requirements/specifications. If the problem is not evident in their standard product the responsibility would seem to be Openreach's. One has to assume that they performed quality tests on samples, and signed off the product.

As long as the ones in the field conform with the signed-off sample standard then Huawei are in the clear. If they don't, then Openreach are in the clear.

Ah I see, I assume you must be the contract lawyer that drew up the contract between BT and Huawei. I never realised