In reply to a post by kwikbreaks:

I managed to get a VMNG300 modem in exchange for that bug ridden Pos the Superhub but any speed increase may result in them insisting I take a Superhub again as it is teir only supported CPE for 30Mbps and over.

Every time i call customer support im told the modem im using does not support 100 meg. well i can tell you now, for free, i can get 106.95 Mbits on my 100 Mbit connection at none peak times, i am only about 200 meters from my street cabinet.

So if any VM rep tells you that the modem isnt supporting the speed they are LYING to you as the technical primer for the DOCSIS 3.0 system virgin use states the equipment they provide should be able to use at minimum 3 channels, soon how ever VM are switching to 4 channels which this modem will not support, so i probably wont see the 120 Mbits as the VMG300 isn't capable where as the superhub (i have in a box brand new and wont be using unless i 100% have to) uses up to 6 channels i believe. but the actual hardware is beyond rubbish.

In reply to a post by JonasTone:

Every time i call customer support im told the modem im using does not support 100 meg. well i can tell you now, for free, i can get 106.95 Mbits on my 100 Mbit connection at none peak times, i am only about 200 meters from my street cabinet.

The VMNG300 supports 4 channels down. Most and possibly all VM areas have at least 4 DOCSIS3 down channels now - I think all the 3 channel areas were upgraded in the 100Mbps rollout. They will eventually upgrade to 8 down 2 up which the Superhub modem supports. The problem lies in it's abysmal firmware. I asked a while back about "upgrading" to 30 after having downgraded from 50 and was told I'd have to have a Superhub and it would cost me £30. As I have one up in the loft which works apart from the duff firmware I declined at the time but if BT continue to play silly I'll probably end up having one again although I'll only use it in modem mode.

I have the December spreadsheet and it shows all my postcode on cab 6. My section is the end of the northern range of EMHARDI cab 6 with the houses slightly further north being served by a different cabinet. I'll take a closer look at which houses are served by my pole - it's actually 3 postcodes as it's on a T junction and my road has a different postcode my side from the other. I'll note every drop cable and check all the postcodes with house numbers on the BT retail checker - as I said I'm pretty certain one is listed as Infinity enabled but I will recheck.

=== rechecked ===
Got of my backside and checked the numbers instead of just using the numbers off streetview for the houses across the road. In fact none of the addresses off the same pole as I am on can get Infinity. There is still no obvious reason why not but I think I'll just go for a cable upgrade instead as it really isn't worth busting a gut against "computer says no" now my cable area congestion appears to be fixed according to the TBB ping monitor. VM don't really deserve the business but then again nor do BT and they would be significantly more expensive.

=== end of update ===

Once I've got the data together who in BT would I write to - the drone on the phone was having none of it insisting the data was correct. I suppose it could be but I really don't see them serving a single pole direct from the exchange which is about a kilometer away and anyway during the HRDIS debacle I was told which cab the line was on by one of their engineers - mind you despite 5 visits, a new drop cable, and two swearing they'd changed my pair to the cab and another one the pair from the cab to the exchange they never fixed the fault which is why I went to cable in the first place.

Edited by kwikbreaks (Sun 20-May-12 12:10:42)

Hi,

The following postcodes are served from cab 6, if you have a read of this post and thread http://forums.thinkbroadband.com/fibre/f/4124753-can... it should give you quite a few pointers, and also tell you where to email.

Here's a map http://batchgeo.com/map/f5d6ec123b9bbae36da89e59968a...

Any postcodes with less than 100% are also supplied via another cabinet, which you can check in the spreadsheet.

SAU_ID Name Postcode SAU_NODE_ID Exchange Only Flag Percent Lines Uplift Phase Deployed FTTC or FTTP

EMHARDI HARDINGSTONE NN48LR {EMHARDI}{P6} 0 3% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48NL {EMHARDI}{P6} 0 9% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48JA {EMHARDI}{P6} 0 34% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48JB {EMHARDI}{P6} 0 39% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48LG {EMHARDI}{P6} 0 50% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48ED {EMHARDI}{P6} 0 58% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48EE {EMHARDI}{P6} 0 61% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48NN {EMHARDI}{P6} 0 82% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48LQ {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48NP {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48LN {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48NG {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48NR {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48LJ {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48LH {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48LL {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC
EMHARDI HARDINGSTONE NN48NW {EMHARDI}{P6} 0 100% 2.84 8a Yes FTTC

Edited by R0NSKI (Sun 20-May-12 10:36:02)

I have the spreadsheet. Thanks for the pointer on where to complain. The link is actually busted but manually correctable.

After rechecking none off my pole can get Infinity. I think I'll just go for a speed upgrade on cable as life is too short to deal with this sort of issue although I have fired off a quick email to the CEO office.

Edited by kwikbreaks (Sun 20-May-12 13:42:45)

Had an email from Openreach - they've fixed the data and I can order now. Checked BT Retail site and yes I can. Will place the order in the morning - through a cashback site natuarally

Thanks for the suggestion to email CEO.

Glad to see you got this sorted!