Thanks for your post burakkucat.

As I said in my reply to Bald_Eagle1, I did indeed use a new left over filter from my days with BE Internet, and it made no difference at all. Same drop and gain as stated.

I've even tested putting the modem direct to the master socket under the faceplate without any filter.

I've been monitoring the line for about 4 days now(only had Infinity2 for just over 2 weeks). Sadly I see no difference if a phone is connected or not, or if I use a different filter plugged direct to the master socket.

However, I have gained over 5mb now by calling my line while the modem is syncing.

Just to update you all.

last night we had heavy rain, and this morning the upload attainable rate is down even more at just 15000, from 15810 yesterday. it's looking more and more like a HR fault now. called BT, and the guy could only agree with me, with all the stats I had, and tests already done to rule out anything else.

I'll update you after the BT OR has hopefully fixed the line, and I get back to 17Mb/s upload and 72Mb/s download, and pings of less than 12ms(currently no less than 29ms). well, it did seem strange to me only being a max of 160meters from the new FTTC cab.

I'm having some issues too at the moment, not quite the same, but what I believe is a fault nonetheless.

Slightly OT, but I wanted to ask you a question. When you contacted BT and explained the stats to them (graphs assumably?) did they not complain about the fact you had access to them (given the modem is using locked down firmware normally)?

I'm tempted to ring BT but at the same time I'm not sure if I can offer proof by the statistics I've been gathering over the past couple of days as I'm worried that they may complain about the fact I have access to that data.

As I said in my reply to Bald_Eagle1, I did indeed use a new left over filter from my days with BE Internet, and it made no difference at all. Same drop and gain as stated.

Ah, I see. Sorry, I completely misread your reply to Bald_Eagle1.

A HR or otherwise defective joint in your D-side pair does seem to be a possible culprit. Hopefully you are assigned a SFI trained Openreach engineer.

Edited by burakkucat (Fri 15-Jun-12 15:34:35)

In reply to a post by Ixel:

I'm tempted to ring BT but at the same time I'm not sure if I can offer proof by the statistics I've been gathering over the past couple of days as I'm worried that they may complain about the fact I have access to that data.

The support guy was very happy that I've done 50% of the job, in explaining the fault, as when I first opened the fault about the slow speeds, he thought it was a IP profile issue, and needed resetting.
He did another test while on the phone, and stated it does have a fault, and is being handed over to OR.

If I did not unlock my modem, I would have never have known about the issue, and would not have been fixed,as support was going down the wrong path of resetting my profile once again.

If you go to the BT care support forum, you will see many posting stats with unlocked modems, I don't see any reply saying you must return it to a lock crippled state.

btw, the BT OR engineer said me to on the infinity install, "you can do what you like once I've gone, replace if you want too." I only wished he checked the states then!

but if concerned, lock it again when BT OR come.

Edited by deleted (Fri 15-Jun-12 18:22:44)

I see - thanks!

If the fault returns once more then I'll phone BT business and not be concerned about stating what the graphs identify. Good luck with getting your fault resolved .

thinking I got about 2 CRC and FEC in 24 hours last week, this is not looking too good:
Only 8 hours uptime:
Line rate (kbit/s) 60842 15501 0 0
CRC errors 21768 0 0 0
FEC errors 223 3 0 0
HEC errors 5233 0 0 0

While I type is update, it's doubled in errors:

Downstream Upstream Downstream Upstream
Line rate (kbit/s)60842 15501 0 0
CRC errors 50239 0 0 0
FEC errors 406 6 0 0
HEC errors 9098 0 0 0

Edited by deleted (Fri 15-Jun-12 18:51:36)

Just to update you all on this issue.

By fault opened with support on the 13th June and listed on MyBT is now listed as Closed as of today 19th June with status "resolved".

Well, nothing is resolved, and I called support again today, and they did not know of the issue as the other guy did not pass on the fault(even though his tests shown a fault too) to BT Open Reach, and did not log any record from my call on Friday too.

She thought I needed to run more speed tests and monitor it for 48hours??? What on earth is the problem with these guys?

Is it possible to be put through to level3 support? I'm tired off listening to level1 script readers.

The CEO's Office has a special department (onshore). You can find email address here:

http://www.ceoemail.com/