I had exactly this and it was an engineer installing another customer and mucking mine up. It needed an engineer return to the cabinet to fix.

Nice Openreach chap working at the cabinet gave us back our phone yesterday. Did quick 1571 check to get messages, found 3, all left on the day after the phone had gone down:
- One wrong number
- Mother in law
- BT apologising for the phone being down.. can you beat it!

So just one out of three would have been useful ! But had you received it, there would have been no need!

At a guess, it was probably just a single IDC connection that had not made correctly - it happens.

How is your speed? Same, or better?

Sounds like that cabinet is on a weekly rota .

You mean you had to ask him? It wasn't on his job list?

Speed seems about the same. Roberto: no, he was booked to do it.