But having come from Be I have no experience of overly contended networks so perhaps this is normal.
No, I don't think it is normal. It reads as though there IS a problem with your line, it's just going to take some effort to find it and your ISP really should be leading the charge. I get full throughput on my line (around 61-62Mbps) at virtually all times and I am subject to Plusnet's traffic management and do not pay the extra to have my connection unthrottled.
Well things I have yet to try:
* Unlocking the modem - scheduled for Saturday.
* Talking to a neighbour about their connection - in progress.
I've also sent another email to IDNet support pointing out the following in the Openreach GEA specification:
What if I need to raise a fault on an 80/20 line?
We are changing the test thresholds within our GEA service test that we use to accept faults. From 19th March 2012 there will be no need to wait until your line speed has dropped below a specific fault threshold rate. Openreach provides a full fault diagnostic process that picks up the major causes of speed issues. Any found on an end user�s line will be picked up by our test systems and we�ll accept a fault for investigation. For further details see Section 3.9 of the GEA over FTTC product description.
I don't know if that applies to the BTw service though and probably not. I don't mind (not much) if BT comes back with 'yeah, there's a problem it'll take a while to fix'. What bothers me is the sheer frustration arising from what seems IDNet's impotence to do anything. The idea that 'we have no idea what's going on and can't do anything to help' is an acceptable response from a service provider is appalling.
Edited by Andrue (Wed 27-Jun-12 11:04:31)
Pages in this thread: 
Print Thread
kasg
