You kept telling us 1 router port was for the "fibre optic" without saying to what it's connected. Thankfully you now clarify that it is to the PC. I've never heard anyone calling their connection to their PC as the "fibre optic".In reply to a post by Anonymous:and FYI i am aware i haven't got fibre in the house,you of all people should have known,that its common language!!!
You should try switching the PC connection from port 4 of router to port 2 or 3 to confirm what have been told by TT. If they are active the PC should connect straightaway. It is quite unusual for router ports to be disabled (yes on the modem but not the router); some ISPs issue 1-port routers but not 4-port ones with some unusable.
It is also quite usual for 1st line support staff of any ISP to make up things as they go along. Even TT adherents disparage their phone support and recommend the TT Support Forum.
You should not believe everything you are told by TT and listen to our advice which you came here for and be more precise in your descriptions.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Edited by XRaySpeX (Wed 11-Jul-12 09:28:12)



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