Yep, saw that, and replied.
Guess he's trying to see if the problem is at Wholesale or ISP level. Most of the engineers don't have their JDSU/Exfo's set up for PPP on VDSL. Set mine up myself, so as to spot stuff like this on faults/provision. I couldn't get the damn thing to work for ages, until there was a thread on here donkeys ago, about configuring an all in one Draytek, and the lack of PPP was finally traced to the VLAN setting .....