In reply to a post by giggsy1977:

Mr Saffron - you are correct in your assumption. My network card is 100mbps (I think). It's an ASUS motherboard from about 8 years ago. Just tried another test and got 9Mbps. Well down on what I was expecting! Aaaargh!

You can check your network connection speed from Task Manager, press the Ctrl-Alt-Delete keys at the same time, then click the networking tab and see what it shows as the link speed at the bottom for local area connection.

Edited by R0NSKI (Thu 04-Oct-12 15:25:03)

rasg & RONSKI - thanks for reading and replying!

rasg - took your advice and get the following message - It looks like you entered an invalid phone number or BTs system is refusing to run a test, try again in a few hours.

I have been onto BT and they think it is just because the order has not been update on their system yet. I seem to recall others trying their connection 5 mins after install and getting great speeds?!

RONSKI - Local Area Connection is 100Mbps.

Engineer in the rush to leave may not have closed off the job

Whatever you do, (I hope you haven't already), don't do multiple restarts of the modem. The router is less important.

Mr Saffron - is it possible that could be causing the issues? Am i panicking too early in the day? My folks are having it installed tomorrow so wanted to make sure mine went smoothly so I could assist - guess not?!

It may, also if they did not test it then there is the possibility there is an actual real problem

It might be worth contacting your ISP to get an engineer out to have a look, sounds like the install was a shambles...

In reply to a post by giggsy1977:

The engineer did try to run a test on the line but it failed twice so he left it, said it would be ok and left. I am running an 8 year old desktop with xp - could that affect it? Thanks again.

It failed for him and is now failing for you ...

To me that suggests there is a possible problem ... why not call support and ask them for advice and to get a Tech back out to you.

RobertoS - not touched the modem or router daren't!Trying to give it best chance.
I think either there is a problem but when speaking to the engineer and after speaking to BT themselves I am told it will range from 5Mbps upwards while it settles in and that the speed test on BT site not working could be as all services are not yet transferred over and might not be until.tomorrow.

In reply to a post by giggsy1977:

My folks are having it installed tomorrow so wanted to make sure mine went smoothly so I could assist - guess not?!

Lesson to learn for tomorrow:

When the engineer is there, get him to tell you the information from the JDSU (his portable test unit).

It should sync, so he'll know the actual sync speeds (up & down), the potential sync speeds (if you have maxed-out your profile of 80/20, 40/10 or 40/2), and whether it is indicating any errors (the CRC count).