WWWombat - I did ask him for those stats when he was installing mine but the tests failed so he couldn't give them to me. Possibly not a good sign...

don't they do tests on the line like Sky?

Well, called BT on 150 from my landline and the automated voice told me that the progress of this order has been delayed and I will be contacted, if I haven't been already, in the near future to sort it out/arrange for an engineer to have a look. I have just spoken to BT though and the nice lady informed me that everything looked ok on the system re: my order. I am going to leave it overnight and check again in the morning. If it is still slow I shall get onto Technical Support...sad face!

In reply to a post by giggsy1977:

WWWombat - I did ask him for those stats when he was installing mine but the tests failed so he couldn't give them to me. Possibly not a good sign...

That certainly isn't good news. The JDSU only needs to connect to the cabinet to get those figures - no need for any further access into the internet.

Is your modem sync'ing? What lights are on/flashing?

Brilliant.

Installation instructions for engineers:

- connect at PCP;
- deliver modem;
- plug in modem to line and power;
- run tests;
- connect router to modem if on the install plan.

a) tests OK - beam at end user and ask for agreement you are a very clever person;
or
b) tests fail - beam at end user, tell them it will sort itself out, and run.

OR could save time and money by scrapping the test stage.

It does seem to be true quite often that Infinity doesn't run anywhere near the line speed for a bit, but if the line tests failed in the first place that's impossible.

Edited by RobertoS (Thu 04-Oct-12 19:28:03)

Wwwombat - the power, DSL and lan1 lights are all green. lan2 is not lit. I have had steady blue lights on the hub since it was plugged in just before midday. no crackling on the line. it all appears to work but really slow and still at about nine mbps.

In reply to a post by RobertoS:

- deliver modem and HH;

HH and ethernet cables are posted to BT Infinity customers, the OR engineer only delivers the modem. The same as every other ISP I assume?

Terroo!

Well...my folks down the street had Infinity installed today. They were sent the hub a few days ago, but not the leads and cd. Upon checking their setup tonight the engineer has the yellow lead connecting the hub to the modem rather than the red one - would this make a difference? Their line is set on a profile around 24Mbps which is odd as it should be 37.xx profile...is that just the settling in period?
Anyway, back to my issue from my install yesterday...I called my folks this morning while the Openreach engineer was fitting theirs and asked if he would mind looking at mine and performing a test. He told me the line is getting 67.172 down and 12.816 up. Tested this with my mothers Windows 7 laptop tonight and got 59.40 down and 8.65 up. That's more like it! Although my upload profile is 20Mbps so I was expecting quicker (my folks is 10 and they get 9.05 Mbps). So it would appear my old xp pc is the bottleneck!!!

Post deleted by giggsy1977