In reply to a post by MCM:

]Are you sure? I thought Annex M maxed out at around 3.3Mbps. Nevertheless I agree it's still worth making a complaint about BT customer services.

Doh! Well spotted my bad :-/

Well, update. BT called me back as promised yesterday evening and asked if I was at my computer. I wasn't at home so we agreed I would be called back by the nice lady at the same time this evening. She couldn't call back later last night at around eight as she wouldn't be there. Fair enough. Waited for call back this evening and six came and went (call was to be at five-ish pm). Called BT at half six and spoke to a helpful chap. In a nutshell he explained that speed was good down and decent up. He also told me that different houses on the same street would get different upload speeds and that it can't be shared between properties. Confused me slightly with that one...latest speed test from speedtest.wholesale.net indicated 56 down and 7.2 up...it's getting better...still not reset hub yet. Might try at weekend along with unplugging the modem. Sorry for long post btw.