A good indicator of how good DLM is for customer experience is the skyuser forums.
Initially sky had no DLM, then they later introduced it.
When they did introduce I had a look at their forums and looked at complaints 'before' it was introduced and 'after', from my observations the complaints were significantly higher 'after' DLM. To say its required I dont agree, user's of BE dont have major issues without DLM, and ukonline user's were mostly the same as well.
DLM is just a cost saver for the isp's so they dont have staff spending time manually adjusting settings, I also suspect its like an isp babysitting its users serving the lowest common factor working on the basis "we know better than you" ie. not wanting user's sitting on 3db margins for maximum sync rate's and then complaining of instability. DLM takes care of that mostly I expect as it enforces conservative settings. But of course not always if there is a bad enough line problem.
So I do do understand why DLM is there, but its mainly for the isp's benefit as I see it, SRA is superior in my opinion but SRA does seem to be problematic to get working and potentially would create more support headaches for the isp. So this seems about minimising support calls as especially now people cannot check modem stats without hacking modems isp's probably work on the basis user's are just happy if the connection works over anything else.



Pages in this thread:
Print Thread
Chrysalis