just FYI, l ordered Sky FTTC on the 26th, still awaiting a confirmed activation date (as lm assuming going from most ppls experiences that BTO confirms the dates separately)
as for some ppls orders failing, l had a similar issue, l ordered originally on the 23rd, however when l called up (because l wasnt asked for a MAC code) l found out it had failed but didnt know why... turns out after spending most of sunday night (couldnt sleep) l found out why.
as most may know your forced to take line rental to sky when you transfer onto fibre, this means if they havent LLU'd the exchange you cant take out the talk package.. but hereford have been unbundled which leads me to the sky talk T&Cs which specifically state
(b) customers registered with BT Basic; or
(c) customers with outgoing call barring or any other incompatible product on their telephone line.
so my suggestion to those who have failed orders with sky revisit BT and get them to remove extra services off their lines before they try and migrate to sky FTTC as thats what happened to me as it seems weird but from what lve found and read while researching is that Sky didnt know why the order failed because BT dont tell them there are incompatible products on the line which means they are met with a generic failed message.
heres to hoping l'll be activated soon (am in Newton Farm area)
Edited by deleted (Thu 29-Nov-12 16:12:50)