I just got an email:

Please see below the new appointment time for an Openreach engineer visit to install your new Sky services.
07/01/2013 -
08.00 to 13.00

This is some sort of sick joke. I'm on the phone with Sky again right now.
I feel like Ace Ventura with two arrows in his legs, constantly screaming at the pain!


My Quickmeme of this situation.


Update:

I've just had a call back from Sky and they seem like they have no clue what is going on. They will be calling back on Monday if there's an update from BT Openreach. Here's an excerpt of the notes they've read to me "It looks like there's a fault at the exchange on the equipment, and they're waiting for an underground engineer to fix the fault before the installation to go ahead". This probably actually refers to the first few notes when they had trouble activating my land line... Now that it's fixed? Everyone is clueless.

"They've advised is that they're currently trying to get in contact with the engineers that are dealing with the enquiry for you. And they've asked me to phone them back on Monday for more of an update to see what's going on. They're going to update all the notes on the job and see why it;s been pushed out so far to see if there's anything they can do. There's not a guarantee that they can do but they'll do their very best."

Edited by Saltank (Fri 30-Nov-12 14:42:06)

yeah thats poor, good luck with getting a sane date.

I would be interested in install success stats and average waiting times.

In reply to a post by Saltank:

If Openreach receive funding other than from call out fees, for example EU/Government, it can be argued that it's very poorly spent!

But they don't. The service they provide to SKY (and through them to you) is totally a private venture.

The root of the problem is the split of BT into several operations so that CPs (SKY, TT et al) can access services on an equal footing with BT retail / BT wholesale. This was mandated by the regular some years ago. Of course this doesnt work - what might have been better would have to truly split BB provision away from BT retail or to retain the monopoly.

However the only thing worse than the status quo is whatever replaces it!

EDIT: Forgot to point out that OR do have an expedited install procedure that SKY should arrange for you but this really depends on whether your line fault is fixed and you are simply waiting for FTTC install now?

Edited by greenglide (Fri 30-Nov-12 15:48:31)

The only time BB provision comes into the BT Retail realm is if you order a BT Total product.

TalkTalk and Sky talk to Openreach mainly.

NOTE: A new MBORC has been issued

In reply to a post by greenglide:

In reply to a post by Saltank:

If Openreach receive funding other than from call out fees, for example EU/Government, it can be argued that it's very poorly spent!

But they don't. The service they provide to SKY (and through them to you) is totally a private venture.

The root of the problem is the split of BT into several operations so that CPs (SKY, TT et al) can access services on an equal footing with BT retail / BT wholesale. This was mandated by the regular some years ago. Of course this doesnt work - what might have been better would have to truly split BB provision away from BT retail or to retain the monopoly.

However the only thing worse than the status quo is whatever replaces it!

EDIT: Forgot to point out that OR do have an expedited install procedure that SKY should arrange for you but this really depends on whether your line fault is fixed and you are simply waiting for FTTC install now?

Any change in BTOR structure would probably cause even more chaos than now.

Honestly, the engineer that was here yesterday installing the phone line, said he can do it right there and then. There is no fault, it's probably Sky not making sense of engineer notes and giving me outdated information today.
I jut don't understand why the people at Sky can't get someone out right now. They did yesterday, so why not now? I'm very frustrated.

In reply to a post by MrSaffron:

The only time BB provision comes into the BT Retail realm is if you order a BT Total product.

TalkTalk and Sky talk to Openreach mainly.

NOTE: A new MBORC has been issued

How should this impact me if I am in London. It really shouldn't, if the engineer on Wednesday came from Canary Wharf, they can send him again!

Because sometimes engineers are re-deployed to other areas to try and fix problems if there are major outages.

So while your engineer might still be in London, he will probably be fixing/installing in cases where people have paid the extra for premium service. These options are available to all the providers, just none of them offer these to consumers (including BT Retail), they tend to be reserved for business type services.

In reply to a post by MrSaffron:

Because sometimes engineers are re-deployed to other areas to try and fix problems if there are major outages.

So while your engineer might still be in London, he will probably be fixing/installing in cases where people have paid the extra for premium service. These options are available to all the providers, just none of them offer these to consumers (including BT Retail), they tend to be reserved for business type services.

Yes yes, I understand that. I just don't know how to begin to express that this is all so, stupid.

I think aaisp offers it?

MrSaffron question, why is it called sim provide when the FTTC and line install are still seperate?

My line done some days ago, still no FTTC.

Slightly different news, but still related!
I've recently made upgraded with IDNet business for the office which is nearby (from 38/8) and the upgrade recently took place - it's all working great!
Here's a speedtest

I also noticed that IPv6 is finally working and the Thinkbroadband IPv6 page was overwhelmed with joy to see this.

Edited by Saltank (Sat 01-Dec-12 18:44:23)