But your ISP does not provide the infrastucture ! Thats done by BT Openreach who are not a ISP.

Note what btbert says. He omits to point out that in fact there is another layer between Openreach and BT Broadband. That is BT Wholesale.

Openreach provides an FTTC service, (GEA), between the premises and the exchange.

It has three customers for that service. BT Wholesale, Sky and TalkTalk. It is legally bound to provide "equivalence" of service to each. In particular, no special treatment.

BT Wholesale supplies all ISPs other than Sky and TalkTalk from its connections to GEA at the exchanges. It is legally bound to provide equivalence to these - equal treatment. So AAISP, IDNet, Entanet, Claranet, Eclipse, Plusnet, Zen and over a hundred others. Including BT (Retail).

BT Retail is if anything hampered in dealing with BTW and OR, because both of those would face of the prospect of OfCom jumping on them from a great height if they were to give preferential treatment. So they bend over backwards to make sure they don't.

Rest assured, Sky and TT will be watching very closely, and other ISPs will be watching BT Wholesale very closely.

"I've tried most of the others". Pshaw!

You are even more misinformed than was probable from your previous post, which to put it mildly has a somewhat unconventional format. Quite apart from having nothing whatsoever to do with the two posts referenced within it.

(By the way, I was and am still puzzled by "Read a lot of the feedback/complaints on here about installing "Infinity", and it has cemented by decision to switch back to BT for my phone a couple of years ago, then not long after ...... Broadband as well." The way the first part of that is written would normally point towards a desire to keep clear).

"Cream Infinity box" indeed! Have you discovered what it is yet? That you didn't even know it was to be installed, despite it being well documented, all the information I believe you get emailed to you post-order, and your reading of a lot of the feedback/complaints on here about installing "Infinity" is laughable.

Anyone for crochet?
_{Yes everybody, crochet is deliberate, not a mis-spelling nor a malapropism.}

In reply to a post by RobertoS:

"I've tried most of the others". Pshaw!

Well, he did try Orange. What more do you want?

He's the one who bought the Orange story that his total bandwidth supplied from exchange is automatically divided into two to his 2 phone sockets .

Edited by XRaySpeX (Sun 16-Dec-12 23:03:44)

In reply to a post by R0NSKI:

In reply to a post by RobertoS:

Notification by email is easily enabled in My Home though.

Only when you are aware of the option, the majority of forums get you to opt in/out during the registration process, and unless I missed it when I joined here I was not aware of it until someone pointed it out, and a tiny flashing envelope doesn't actually stand out that well.

@Saltank - hope it does the trick for you, no doubt you'll update the thread.

BT's CEO booted me back to Sky, aka - back to square one. I guess it was too cocky for me to expect the same kind of treatment I got from VM's CEO's office after my ordeal with ceasing their service - it is always easy to disconnect or shut something down, or close an account; it's out-of-this-world stressful to get it set up.

I miss the days when I could order broadband from BE and they'd pop a modem/router in the post and give me an activation day and I'd know it would work on that day with 100% certainty.

I quote John McEnroe.

What upsets me is that my post on the Sky forums is pretty much ignored by the moderators and all they can do is ask me if someone is 'looking in to it' for me.

How would I know, every time I call the Sky team there's a different person, who claims they can see their colleagues notes, and then there is that colleague (who I don't know if I should name or not) that called me and emailed me that i've got an appointment set for the 14th to install the service - what happened to her, did she get disciplined for such careless mistakes or was it their ploy all along to try and keep me as a customer by tricking me with an FTTC-installation-appointment-on-a-stick knowing that I had to call Virgin Media to cancel my contract with them?

Anyhow, long thought process short, tomorrow Sky are supposed to have an update from OR. I'm guessing this won't be good and they'll just say that it's back to a January install. I am not going to stop until I get them to admit that three failed appointments and no service should automatically mean a priority service.

I waited, just like all the others during my first two weeks (14th Nov to 28th Nov) so I was well within the equivalence rules, and now I'm trying to make my case for the fact that it's well beyond being equivalent and fair, it's been a month since I ordered a service that incompetent fools failed to deliver.

In reply to a post by RobertoS:

@izools
Your experience is interesting and useful . However:-

In reply to a post by izools:

Once you write to a DCA advising them that the balance is disputed and a complaint outstanding they cease action.

isn't quite the same thing as

Sky don't report to credit reference agencies so don't get intimidated by red letters whilst you wait for OTELO to resolve the complaint and get the account closed fee free.

which is what really worried me about your advice to the poster.

Besides, whilst they may threaten it utility providers don't take such small balances to court. Not in my experience anyway.

Ummm, maybe.

The point I was making was that due to the fact Sky are so woefully inept at everything including complaint handling, they will likely continue billing for services that aren't being provided whilst the complaint is outstanding.

The consumer has the right to cancel their DD whilst the service charges are in dispute. As Sky don't recognise this basic right they will likely refer the matter to a DCA.

When I say don't be intimidated, I mean don't fold and pay the DCA - as that is tacit admission that the fees are legit and correct - which of course they aren't, as they are for services that haven't been delivered in line with the Supply of Goods & Services act.

Stick to your guns and write to the DCA instead (should it come to that, which it may not) advising that the balance is under dispute rather than folding and paying

Obviously I'm just repeating what I did myself and should be done at one's own risk, but remember, any amount you pay can be interpreted at law as tacit agreement to said fees being correct.

I'm a stubborn little sod and only got my own way due to digging my heels in like Violet Elizabeth every step of the way not wavering for a second. I know my rights and won't have them disrespected by any organisation no matter how large but this often means fighting tooth and nail with a multitude of letters fired off left right and centre over many weeks / months...

EDIT:

My most recent credit score had this to say about my credit file, in case anyone is wondering whether this way of handling things has a negative affect on my credit rating:

http://imgur.com/psSzG

Of course, YMMV.

Edited by deleted (Mon 17-Dec-12 10:01:12)

No problem with any of that. To me the initial version that I didn't like implied to me that the poster should ignore intimidating letters. That was all .

In reply to a post by RobertoS:

No problem with any of that. To me the initial version that I didn't like implied to me that the poster should ignore intimidating letters. That was all .

Yeah, I can understand that. Obviously the difference between ignoring intimidating letters and not getting intimidated by intimidating letters is too subtle for my brash mind

In reply to a post by izools:

In reply to a post by RobertoS:

No problem with any of that. To me the initial version that I didn't like implied to me that the poster should ignore intimidating letters. That was all .

Yeah, I can understand that. Obviously the difference between ignoring intimidating letters and not getting intimidated by intimidating letters is too subtle for my brash mind

Personally I hate intimidating letters, I've had an ordeal with Virgin Active years ago where I called the club to cancel, they confirmed it over the phone then I checked and it was still going a month later (i was careless) so I cancelled the DD immediately and called them again to let them know - they had no record of my ever calling the first time. Claim letters and legal threat letters ensued and to avoid the hassle I just settled the £100 something.

That case aside and back on topic, my hands are tied behind my back and my head is gloomy, I really am afraid of losing yet another month or two if I cancel this thing with Sky now. Don't think anyone has suggested to me that I can get a guarantee from another ISP to do it any better