In reply to a post by XRaySpeX:

Funny, I still use it at the head of letters I send Orange .

LOL. Most people would be requesting and using a MAC at some stage in those circumstances. It's your super-human tolerance of incompetence showing again.

In reply to a post by Saltank:

BT's CEO booted me back to Sky, aka - back to square one. I guess it was too cocky for me to expect the same kind of treatment I got from VM's CEO's office after my ordeal with ceasing their service - it is always easy to disconnect or shut something down, or close an account; it's out-of-this-world stressful to get it set up.

I miss the days when I could order broadband from BE and they'd pop a modem/router in the post and give me an activation day and I'd know it would work on that day with 100% certainty.

No real suprise there as you are not BT openreach's customer,in your case it's SKY who is, Your contract is with sky it should of been their CEO that you complained formally to or their senior complaints manager (if they have such within sky) pointless waisting anymore time with their clueless support, The reason you are still not connected, is down to sky,

As for the days of "I could order broadband from BE and they'd pop a modem/router in the post and give me an activation day and I'd know it would work on that day with 100% certainty" Even that is not 100% guaranteed, On the day that i migrated to them i lost both phone & adsl, line dead!!

It took openreach 6 days from me reporting it to sort out, & i had to raise it as a fault via my telephony provider,
As the be tech support guy i spoke to,for some reason thought my modem had a sync,so told me that they could not raise a fault? lol
The OR engineer had after disconnecting my line from the Easynet dslam kit had for some unknown reason reconnected the e'side pair to a dead pair ,instead of re connecting to the existing pair,
down to their mapping database not being updated, as the dead pair he'd connected me to had prior to a line fault been used for me e'side ,And to add further to that the 1st modem that BE sent was apparently lost (DHL) not that i was bothered as i already had purchased my own router, before i migrated to be
You just couldn't make all the blundering up

Edited by tommy45 (Mon 17-Dec-12 19:38:40)

Bit disappointed with the venomous remarks from you & Xray, as in the past you have been quite supportive to my problems with Orange.
However if that's what you get off on now, then that's your business.
My point was that by contracting BT to provide my phone line and Broadband, and with BT Openreach being responsible for the comms infrastructure - neither of them would get very far blaming the other for TGW (as you both appear to be very experienced with terminology, I'm sure you know what it stands for).
As regards the positioning of the Infinity box, the BT Openreach engineer did not ever suggest that it should be fixed to an interior wall. If it was, then I suppose the extra work would have involved also clipping the cables to the interior wall, as there would be stress where the cables connect with Infinity box. Having experienced this with previous equipment connections, I now tape all cables to the back of my computer desk, so there is no gravity effect on the connector ends of the cables into the hub etc.

The Good Wife?

I've certainly no idea what it is. If it mattered to me, I'd use an acronym finder.

Seems we hit a nerve. As for the taping post .... Incredible. I hope he hasn't forgotten to dip all contacts in pure alcohol and let them dry for a few seconds to ensure they are clean before plugging in.

In reply to a post by shrimper1:

My point was that by contracting BT to provide my phone line and Broadband, and with BT Openreach being responsible for the comms infrastructure - neither of them would get very far blaming the other

Keep on believing that if it makes you happy. If things don't live up to your expectation we will happily help you as though this little spat never happened.

As regards the positioning of the Infinity box...

Please, please please tell us all what this "Infinity box" is that you refer to, despite what I have said and linked to earlier.

In reply to a post by RobertoS:

In reply to a post by shrimper1:

My point was that by contracting BT to provide my phone line and Broadband, and with BT Openreach being responsible for the comms infrastructure - neither of them would get very far blaming the other

Keep on believing that if it makes you happy. If things don't live up to your expectation we will happily help you as though this little spat never happened.

As regards the positioning of the Infinity box...

Please, please please tell us all what this "Infinity box" is that you refer to, despite what I have said and linked to earlier.

Perhaps referring to the Openreach VDSL2 Modem? Which in the case of FTTC is part of the NTE and has nothing to do with "Infinity" or any other retail brand?

Shhhhh!

Edited by RobertoS (Tue 18-Dec-12 11:49:38)

In reply to a post by shrimper1:

I now have my existing black hub sitting on top of a new cream coloured Infinity box

Forget the argy-bargy .

1) The early Huawei modems were very prone to overheating. They were soon replaced by a modified version, and most of the still-working ones were swapped out. At the time it became standard "good practice" for the modems to be wall-mounted, using the template that comes in the box. I am not aware of that "good practice" instruction to the engineers having been rescinded. There is now also an ECI modem, which possibly doesn't have any such issues - I don't know.

2) Quite apart from the above, it doesn't sound like a good idea to have the Home Hub sitting on top of it. It may be OK now, it may even survive summer temperatures, but I recommend you either separate them or at least find a way of introducing a decent air gap between them.

However, the live streaming quality has not improved any where near 100%

If that hasn't been sorted I suggest you start a new thread and ask for help. It might be an idea for starters to separate the modem and router, as above. Unlikely, but a fairly obvious thing to eliminate first.

In reply to a post by RobertoS:

Shhhhh!

Oh yeah, sorry

See, no subtlety on izools' side of the fence!