Update: no call from Sky yesterday. So I called and they said nothing has changed. They promised to call back, but said he doesn't know when Andy, the person I spoke to before this chap, works, so it may not be today.

I just emailed CEO of Sky, fingers crossed for some good and beneficial result, but at this stage I'm keeping my hopes down because they can't do anything unless you're asking them to cancel your account.

I got a voicemail from Andy at Sky Fibre and he just restated that 7th January is the installation date and there's nothing they can do. I fail to believe that, they didn't even try.
No response from CEO...

In light of all these troubles and the fact that there's nothing they can do to speed it up, I am not seriously thinking about going to plusnet, but want to know if I should tell sky I'm cancelling the fibre order and the landline, or I should place order for FTTC with plusnet on the same number that sky activated for me?

I don't think Plusnet will be able to get you an earlier appointment, as they are dependant on Openreach too. You may find you will increase your problems by trying to go to a different supplier while in limbo.

In reply to a post by Saltank:

... I am not seriously thinking about going to plusnet,

"now"?

but want to know if I should tell sky I'm cancelling the fibre order and the landline, or I should place order for FTTC with plusnet on the same number that sky activated for me?

I forget, was that a new line install? I think it was.

That could get very messy, as you would need it taking over unless Sky are willing to let you keep it with another ISP. (They do have that facility). To take it over or cease it and get a reprovide from PN or some other CP would take time.

A right mess , but I think I would have told then to get lost long ago, whatever inconvenience it caused.

In reply to a post by RobertoS:

In reply to a post by Saltank:

... I am not seriously thinking about going to plusnet,

"now"?

but want to know if I should tell sky I'm cancelling the fibre order and the landline, or I should place order for FTTC with plusnet on the same number that sky activated for me?

I forget, was that a new line install? I think it was.

That could get very messy, as you would need it taking over unless Sky are willing to let you keep it with another ISP. (They do have that facility). To take it over or cease it and get a reprovide from PN or some other CP would take time.

A right mess , but I think I would have told then to get lost long ago, whatever inconvenience it caused.

Definitely "now".

I might risk it, if PN offers the same kind actual performance service but for a lower price.

Somehow, I doubt Plusnet will be able to offer the same performance as Sky at a lower price.

At the moment Sky are providing zero performance, whatever they might have offered .

I believe the blame lies with BT. Note that Plusnet are owned by BT.

In reply to a post by BatBoy:

I believe the blame lies with BT. Note that Plusnet are owned by BT.

I'm intrigued as to what you're basing that on?

The facts.