Called VM, they couldn't figure out what's wrong and said we have to call out a - much disliked word- engineer. I tried to persuade them, saying it was working fine just up the street. After a while he said an engineer is available today. So I agreed, the engineer arrived within two hours (this is a first) and said it's the modem (an old Scientific Atlanta DOCSIS2) so swapped it for a SuperHub and now I can at least live a little.

PlusNet sent a modem for ADSL to my relatives property today, I'm going to be placing those funny microfilters all over again in the next few days!

Also, the Sky TV engineer called (how nice!) and confirmed a more accurate time of 2-4 for his visit rather than just 8-5, tomorrow, and asked what he will be doing.

I point the finger at you, BT Openreach.... you should take a few chapters from their book about customer service.

Just a word of warming regarding the superhub
It's possibly the worst bit of kit I've ever used

In reply to a post by ukhardy07:

Just a word of warming regarding the superhub
It's possibly the worst bit of kit I've ever used

No issues for me with my first one, nor with this second one. I set it to modem mode and use my own Netgear WNDR3700 with DD-WRT.

It's a different kettle of fish in modem only mode.

Still if you give it a few days without being powered off I bet you can't access the superhub web interface.

Good news everyone!

The engineer from a contractor's firm (MJ Quinn) showed up at 9am. Connected his little box to my socket and he proposed to move the master away from the weirdly positioned original so that it can be closer to where I want the modem.

He came back after about 40 minutes, installed the socket and plugged in the modem.

I ran a speedtest and it provided results of about 38/8 Mbit. Estimated speeds were 54/17 Mbit so I am a little bit unhappy at the moment, especially after the engineer showed me his tablet and that the line tested for 60/20 Mbit.

Here's the Pingtest.

So as of right now, I've unplugged the temporary Virgin Media SuperHub along with my Netgear WNDR3700 that was plugged in to it, I managed to test the WiFi range of the Sky router and it seems a bit better than my own router, which is a pleasant surprise.


The Sky router shows the following:

Modem Status Connected
DownStream Connection Speed 40000
UpStream Connection Speed 10000

Edited by Saltank (Mon 07-Jan-13 12:32:22)

In reply to a post by Saltank:

I ran a speedtest and it provided results of about 38/8 Mbit. Estimated speeds were 54/17 Mbit so I am a little bit unhappy at the moment, especially after the engineer showed me his tablet and that the line tested for 60/20 Mbit.

The speed test is normal for the 40/10 product or did you order Sky Fibre Pro. If you did, Sky alway provision on on 40/10 and upgrade to 80/20 a few days later.

In reply to a post by simon194:

In reply to a post by Saltank:

I ran a speedtest and it provided results of about 38/8 Mbit. Estimated speeds were 54/17 Mbit so I am a little bit unhappy at the moment, especially after the engineer showed me his tablet and that the line tested for 60/20 Mbit.

The speed test is normal for the 40/10 product or did you order Sky Fibre Pro. If you did, Sky alway provision on on 40/10 and upgrade to 80/20 a few days later.

It's been a few days and it's still the same 40/10.
Will be calling Sky as soon as I've a bit of time. So far I'm very happy with the reliability.

In reply to a post by Saltank:

It's been a few days and it's still the same 40/10.
Will be calling Sky as soon as I've a bit of time. So far I'm very happy with the reliability.

Mine switched to 80/20 at midnight on the Saturday after the install. The install was Tuesday 18 Dec and it switched on 22nd. If I recall at my last place when I upgraded to 80/20 the switch took place at the weekend.

It's probably a Sky thing.

Edited by simon194 (Wed 09-Jan-13 11:00:54)

Here is my Ping Monitor.

I'm noticing that latency is exactly 2x more than an IDNet line in the area. I wonder and hope this is temporary.

In reply to a post by Saltank:

Here is my Ping Monitor.

I'm noticing that latency is exactly 2x more than an IDNet line in the area. I wonder and hope this is temporary.

I have the same latency. It's sort of the norm when interleaving kicks in.

Here's mine.