Yes. That's what you ordered .

The throughput is lousy, and the question to be solved is why .

In reply to a post by MHC:

My XP laptop easily takes 60Mbps on my FTTC line and will run for hours at that rate!

but XP can easily run on a Pentium 3 @ 500mhz with a 10megabit Ethernet card, and also on a 3rd Gen Core i7 with a 10gigabit Ethernet PCIexpress card.

In reply to a post by DanoK:

I'm running windows 7 and its 3 years old

And you could have some malware or strangely performing security software. Or a faulty driver.

But its most likely to be the sky half speed issue. Have a look on the SkyUser forum as well - one post there last year implied that if you were to upgrade to the faster service (£30/m instead of £20/m) that might fix it, but it might not :-/

In reply to a post by RobertoS:

The throughput is lousy, and the question to be solved is why .

That question has been around a while:

http://www.skyuser.co.uk/forum/blogs/rammy104/finall...

http://forums.digitalspy.co.uk/showthread.php?t=1770770

http://www.avforums.com/forums/sky-broadband/1728085...

http://forums.thinkbroadband.com/sky/4174567-new-sky...

Trying plugging a PC directly into the modem via ethernet, and follow these instructions to setup a PPPoE connection directly. You will need you sky username/password

Generally Windows 7 fails to connect at the end of the wizard. You will need to then go into start -> Control panel -> network and internet -> network and sharing centre -> change adaptor settings. Right-click on the new connection, and click 'connect'

Re-run the speedtest. If it improves, your router is faulty - request a new one. Otherwise, raise a fault via http://faults.plus.net

In reply to a post by lewisskinner:

Re-run the speedtest. If it improves, your router is faulty - request a new one. Otherwise, raise a fault via http://faults.plus.net

don't you mean report a fault with sky
not plusnet

In reply to a post by Zarjaz:

My crusty old XP machine would never show a download of over 14 meg on FTTC,

Surprising! My XP downloads at 17 Meg on a 20 Meg Sync on ADSL.

In reply to a post by lewisskinner:

... You will need you sky username/password
...
Re-run the speedtest. If it improves, your router is faulty - request a new one. Otherwise, raise a fault via http://faults.plus.net

A Sky user and Plusnet faults?

Good for him! A spot of overtime sorting out Sky faults?!

cheers, a

In reply to a post by lewisskinner:

Trying plugging a PC directly into the modem via ethernet, and follow these instructions to setup a PPPoE connection directly. You will need you sky username/password

er, technical fail. Sky doesn't use PPPoE and also has a username/password that are hidden inside the Sky provided router (end user cannot see) that are sent to the network using DHCP option 61.

So main problem is finding a PC DHCP client that can issue DHCP requests with option 61, and harder to get the username/password out of the router - unless you're handy with Wireshark :-/

Thanks everyone you for the help. Having googled "sky fibre half speed" it certainly looks like this is my issue

Strangely though the speed test on this site shows a 38-40 meg download speed while all others report anything between 12-25 meg