I'm a former BE customer who had their phone line with them before migrating to Plusnet last year.

I micro-managed my migration and kept in almost weekly communication with both the loosing and gaining ISP.

I was very upfront on what I wanted. I asked for 30 days cancellation and agreed a termination date with BE. When that the migration failed (3 weeks late) I rang up BE and asked for a later termination date. And it all worked out fine. But I paid for about 45 days service instead of 30.

It'd be nice if migration was as straightforward as ISP blurb would have us believe.

I can confirm that only my internet is with BE unlimited, not my landline (This is with BT)