A damaged cable will give you audible noise, from the resulting earth and battery contacts, low insulation, HR's etc.
We've even had experience of that. The line sometimes clicks during voice calls. Not enough to annoy, but enough to know it is still there. One time last year though, it became bad enough to report, with the following symptoms (pulled off the ticket to Plusnet)
- Clicks on the line during a conversation, with no adverse consequence
- Clicks on the line during a conversation that make the exchange act like a recall button was pressed, putting call on hold
- No dial tone when picking handset up to make outgoing call
- No ringing indication from the phone for an incoming call (the caller hears ringtone)
- Incoming call cannot be picked up (handset being lifted while caller hears ringtone)
- When dialtone is not being given, a white noise can sometimes be heard - a very faint, crackly sound.
The VDSL2 signal survived all of those - it stayed 80/20, with no DLM intervention, and no change to the error rates.
[It ended with no fault found, and has reverted down to just the first symptom]
I wonder if MHC is correct - that certain problems can cause adverse effects on the way the filter works ... and I wonder if it matter what the distance is between problem and filter. That is, whether a line problem near the cabinet would have more effect than one near the exchange, or vice-versa.
I wonder if the OP has unlocked his modem to look at attainable rates ? The audible noise could well be from a mullered E-side, but his drop in sync rate is going to be something D-side related, cross talk or some such.
It would be good if true, but a little late now - there will be no "before" picture to compare against.