I'm a little intrigued as to why you consider BT to be neither open nor honest. What has [email protected] told you? What does the number checker tell you? If your cab isn't included in BT's commercial roll-out due to it being commercially non viable that has little to do with BT not being honest or open, they're a business just like any other and their shareholders expect them to operate profitably.
Hi, it is their apparent policy for giving a complete lack of information on cabinets that are not converted which is not open nor honest.
The number checker states that I simply have ADSL available, it doesn't say fibre is coming soon or not at all. However through a half an hour of research I found that 4 of the 5 cabinets in my vicinity are all converted and taking sales.
The provision or not of a service in itself is not at issue here, all I am seeking from them is a straight answer. If they have decided it wouldn't be viable to convert the cabinet which my line runs to, then what harm would it have to simply tell me that. Yes some customers might get a bit irate, however most will simply assess their options and look for some form of alternative if it is that important to them.
The fact that they are a business owned by shareholders doesn't seem relevant to me at all in this context.
Virgin seemed quite capable to tell me that they have no plans to hook my place up, and that was what I would call an open and honest response. Incidentally they too are a business with shareholders!