Hi, (aimed at most people in the thread, just this was the first BQM related post here to reply to)
Just want to pop in and point out that the BQM is in no way the be all and end all as regards quality of gaming. It's not to the gaming server, ping traffic is very rarely given any sort of priority by any devices it encounters on the way (though our traffic management does class it as titanium) and of course you don't know what else is happening on the line when you see what looks like a bad patch in the graph.
There's a fair few gamers on our service and while there are some individual issues we're working with those people (and in some cases the publishers or hardware manufacturers) to get things working where they're not at the moment.