I don't see a problem with realistic dates, but my cab for example has been put back three months, and no ones done anything on it. I could understand if they had been doing stuff and found more problems, some sign something was going on. But delaying just for delaying sake because engineers are elsewhere is so annoying.

I have heard from people for example who say that BT have said there's a planning issue, and three months on, BT still made no applications to their local council. BT blamed works in other areas of town and yet this wouldn't have affected work on that cabinet.

As I've said previously, I do think if they haven't done any work in three months, it must be a major issue. But then if it's a major issue, it's going to take a long time to resolve. The fact they haven't started yet on my issue suggests that they won't be ready for their estimated date. Shouldn't they then revise their estimate date? eg Near me, cab 27, date end of October, roadworks scheduled for Mid November? Shouldn't they have lifted the date earlier instead of waiting for the end of October? If it was a quick issue, why not just get it sorted and done!

You are aware part of the no talking to the public is a key part of the treat all providers equally

Seems strange how sky advertise that 50% of the uk has fibre yet in urban areas such as Birmingham we have been waiting for 3 years now

The target dates usually only indicate the quarter in which the work was originally intended to be delivered. If there is a slip, the target date is not usually updated until the end of the original target period.

You will find that most sub suppliers contracts work in this manner.
Even in the business to business world as well as the consumer world.
Less so in the case of bespoke low volume business stuff I agree where all the sub suppliers sit round a table together and agree the plan.

Essentially it is that subcontractors only deal with and are responsible to their direct customer.
End customers somewhere down the chain are not going to get any response out of the sub-supplier if they raise a query/complaint/demand for action direct with them.
So Openreach will only deal with the ISP's - that is how contracts work.
Anyway they don't have the consumer facing infrastructure/computer systems in place to interface with the public.

I hope you get your FTTC service sorted out.
I'm 5 miles from a city centre, not listed on the local BDUK intervention map, so I can expect a fibre based service maybe sometime between 2017 and 2020 - but only if further money is forthcoming from HMG.

Edited by deleted (Fri 01-Nov-13 19:59:47)

Openreach normally contact customers (end users) before attending to a problem (IME).

The problem comes if you (as an end user) want to contact them.

That would be part of the agreed contact procedure Openreach has with its customer - the ISP. The contract the end user has is with the ISP, who will determine what is being done by OR as they are the ones to whom Openreach send the bill. What the ISP then chooses to bill the end user is up to the ISP.

Similar case I guess if you have a gass leak, you contact your supplier who gets in touch with National Grid.

In reply to a post by Michael_Chare:

The problem comes if you (as an end user) want to contact them.

There should be no need, but given the public interest, I think there would be a good case that like the DSL Checker, which is a great tool for businesses to use to determine if FTTC is available, and even aid in Diagnostics where the data isn't filtered through an ISP, there is a case that OpenReach could make more information and status updates available either on its DSL Checker or maybe through the Where And When website.

Pity your edit did not address the censor avoidance...you must be well aware that sort of language is not permitted.....notwithstanding you anger.