What's really winding me up is that my next door neighbour who lives less than 2 doors down is getting 50MB no problem.

I always thought that the drop wire was supposed to terminate into a proper sealed junction box and then down into the property into the back of the NTE5 master?

This run of wire goes from the junction box on the pole, across the road and is pinned to my property, runs down into a small cylinder device (the packet name/manufacturer started with an N...cant remember what it read) and then from there an extension cord so to speak into the house into the NTE5.

Do the cables into the back of the socket matter anymore. i.e. will disconnecting the usual bell wire trick make any difference?

Thanks again

What's really winding me up is that my next door neighbour who lives less than 2 doors down is getting 50MB no problem.

I always thought that the drop wire was supposed to terminate into a proper sealed junction box and then down into the property into the back of the NTE5 master?

This run of wire goes from the junction box on the pole, across the road and is pinned to my property, runs down into a small cylinder device (the packet name/manufacturer started with an N...cant remember what it read) and then from there an extension cord so to speak into the house into the NTE5.

Do the cables into the back of the socket matter anymore. i.e. will disconnecting the usual bell wire trick make any difference? EDIT - NM - just had the master socket off and only the orange/white wires are connected, i've just repunched them using the krone tool just incase but no joy

Edited by deleted (Wed 27-Nov-13 22:19:46)

Photos please .

You can't post them here, so upload them somewhere and give us links .

In reply to a post by BatBoy:

I think only BT customers can see that link

The first link yes. The second (required) link works for me.

If you have a single telephone socket there will be no ring wire to connect, just the two wires going to A & B on the part of the master socket you are not meant to access.

What you have should look exactly like http://www.coolwebhome.co.uk/faceplate/

It is definitely time for pictures.

The outside item, is just a weather proof outdoor joint box

Here's a picture of the new socket that was installed - any other pics you need let me know.

Thank you

http://i.imgur.com/HBLCaMQ.jpg

Looks perfectly normal and what you would expect.

One presumes no other telephone wiring in the property at all?

Have you confirmed the distance to the fibre cabinet in the street? And also that the neighbours are connected to the same cabinet.

Neighbour that I'm referring to, two doors up is on the same cabinet as me.

The BT engineer showed me a map of the junction cabling, and said we were approx 400-500m away max.

There's absolutely nothing between the drop cable and the NTE5 socket, no extensions etc.

Many Thanks

Needs an engineer from Openreach who understands attenuation and what the normal ranges for this value are on the sort of line length you have.

One assumes if you plug a phone into the line it still works? Checking as VDSL2 will work with a single wire connected, but will be around half the speed you would expect.