Post deleted by RobertoS

Edited by RobertoS (Mon 20-Jan-14 12:01:05)

Interesting.

It was myself who replied to you over the weekend as I recall my wording. Our internal staff checkers must not be giving out right information (I will be getting the coding checked literally in a few minutes as it uses the same API calls to BT). Clearly something not right internally.

If our online checker is giving out information, then we are picking up various markers from BT, showing that fibre should be available.

Can you reply back to the sales email with your phone number as it presently only lists a poctode?

In reply to a post by Zzzmaillists:

Thats weird that online Aquiss checker gives me:

Estimated Max Sync Downstream between 71.2 Mbps and 74.7 Mbps
Upstream between 18 Mbps and 20 Mbps

So as you say contradict what the sales guy says

Whats the difference between 20CN and 21CN?

In reply to a post by aquiss:

Interesting.

... Clearly something not right internally.

If our online checker is giving out information, then we are picking up various markers from BT, showing that fibre should be available.

I'm not looking at moving to Aquiss but I put my number in earlier this morning out of curiousity, and yes, I'd say there does seem to be a problem.

The result I got back said

Problem Discovered
There are currently no advanced plans for superfast fibre services within the ******* area.

However, don't be too upset, superfast fibre broadband is expected to be available to two-thirds of the UK by end Spring 2014. We will have more information in the coming months, so do check again soon!

In the meantime, do consider our wide range of ADSL/ADSL+ broadband services available in your area already.

Don't worry I'm not too upset considering my town has had at least 95% (at the last check) coverage for many months by BT FTTP/FTTC, and I'd put money on at least 50% of that being FTTP.

However, thinking about it, as FTTP is available on my own number maybe that's part of the problem - i.e. Aquiss can't do BT FTTP, but that wouldn't excuse the statement "There are currently no advanced plans for superfast fibre services within the ******* area."

Will do Martin , thankyou.

In reply to a post by Zzzmaillists:

Will do Martin , thankyou.

Just to add, we have corrected our internal staff checker. Appears a wrong API version had not been updated and also we picked up a missing marker that we had not been detecting.

We are in the process of updating both sets of code to use the same core files, thus mirroring data on both sides going forward. To be honest, this was on our development list from 2013, but had not quite got to the top of the slate.

I can only apologise for my personal response over the weekend which has led to confusion. I feel a bit of a chump

I wouldn't worry about it. Mistakes happen but what's important is whether they get corrected or not. In this case the problem has been identified and, hopefully, fixed.

That error message is literally the final default message after all our status/conditions have been checked. It was written about 3 years back, so the text is somewhat out of date.

We don't presently check for FTTP availability or detect for FTTP live services, therefore it's fallen straight to the else statement.

I will add your comments to our internal list for consideration of some improvements.

Thanks Martin, just sent a personal mail.

As for PN i did call and spoke to someone really nice and had some good informed info then i did a search and saw some pretty poor reviews (http://www.trustpilot.co.uk/review/www.plus.net), which kind of shocked me, seeing as I depend on reliability.

open to all other suggestions before i give up my mac code, needing:
unlimited/no traffic managed
calls package
decent upload speed (manage website for FTP)
ability to use own router or supplied for WPA2 wireless with port forward availability.


you guys have been brilliant on here, thanks for helping me sift through the mud and your patience with me

Plusnet really are not that bad, I've been with them for over ten years. I have also recently moved our broadband at work over to them.

I believe there has been problems with support response times recently due to the greatly increased customer base, but that is being addressed with a new UK call center recently opening.

In reply to a post by Zzzmaillists:

... i did a search and saw some pretty poor reviews (http://www.trustpilot.co.uk/review/www.plus.net), which kind of shocked me, seeing as I depend on reliability.

I like this one, (amongst a huge collection of similar illogical rants that seem to bear no relation at all to PlusNet. I wonder how many of those posters are also on the PN Community forums, which would be a sensible pace to start f they weren't happy).

I have been with Plusnet for a few months now and it is the worst company that i have had to deal with! First of all when I first joined it took a number of weeks for the broadband to be installed after one of the engineers decided when he got to the property he couldn't be bothered to install the phone line, this was proven with the second engineer came out and said that it was a simple job that the first engineer could have done in a matter of minutes!

Once the phone line was installed, the phone line didn't work which meant I couldn't make any calls! This meant that another engineer had to be called out.

The first engineer decided he couldn't be bothered to install the phone line? That's Openreach of course, or an Openreach subcontractor if they do line installation, and is a a simply ridiculous statement.

Then the second engineer proved the first one couldn't be bothered as he said it was simple job that could be done in minutes.

The second engineer then does something, and the result is thephone line didn't work, at least for outgoing calls.

It seems it never occurred to the poster that the first engineer realised there was a problem and had to refer the job back. The second didn't spot the issue.