And in both cases it was Openreach that failed Plusnets customer, but PN is given the blame.

hi ronski, thanks for your thoughts - so your experience has been good
most of the negatives are around adsl broadband whereas i am looking at fibre

any other unlimited fibre recommendations for around the £45 mark (inc phone line rental)?

We too have been with Plusnet for ages, and on FTTC since mid-2011. We've moved in the meantime, and have had line rental with them for the last 2 years.

We're on the older version of their unlimited package (so have a 250GB allowance), and have had no problems with the operation of the service. Even back when they had traffic management limits in place, you never really noticed anything.

We're on an 80/20 package, getting 80/20 sync speeds. My Samknows tester shows that the regular download speed is around 72Mbps for most of the day, dropping to around 69Mbps in the mid-evening peak hours.

We have the unlimited call package too, and the only problem there is remembering to re-dial after 60 minutes, to stop call charges from being incurred.

We *did* have problems getting FTTC installed initially, which were down to issues with BT's internal ordering system. This took some sorting out, but was handled well by Plusnet's online support team.

PN are having support issues (not enough staff for the amount of customers they've acquired), which ought to sort itself out as they open a new office in Leeds and train new staff. However, I usually use their own forum for support issues - they're very knowledgeable, and pretty responsive on there.

Well I wish they'd contact their customers, and tell *us* what their plans are.

Origin say we won't be affected for the foreseeable future but longer term they simply don't know either.

Stuck here our workplace is almost in Rotherham Town Centre, surrounded by lots of other businesses, with just Digital Region as an option for VDSL broadband. No option for BT offerings, even though the exchange is enabled. They simply can't be bothered to update their wretched ancient (1970s) rusting street cabinet which is just across the road, visible from our front window, with the Digital Region one but a few feet away.

Soon there won't be any fast "infinity" broadband for us. ADSL wasn't that good either, because we are well over a mile from the exchange.

It's all completely ridiculous and quite pathetic really.

I guess they've got a lucrative least line business going on around here.

BT should be required to take over the street cabs and connect them to their networks where there is no alternative service. They are in a very privileged position which they have abused consistently in my opinion.



It's about time lines were valued on what they could be used for. That would sharpen up BT a bit. If the line cannot support VDSL why SHOULD we pay the same rental as charged for a line that CAN ?

PS: Not on Be Pro anymore. Must update my sig:

I've only had a few problems over the years which was sorted quickly.

I also look after my brothers broadband, when he moved house the line which had been dormant for years was reconnected, a few days later when his broadband was due to be connected his line went dead.

His phone was sorted in days, but the broadband took months, mainly down to BT Open Reach stealing
his line, then putting him on a dacs line. The criticism I have with PN is that we'd go around in circles, as you get different support staff dealing with the case, rather than one person dealing with it. But this would be the same for all the cheaper ISP's. PN can only go by what BTor tell them and it was BTor that caused all the problems.

Edited by R0NSKI (Wed 22-Jan-14 13:26:55)

Thanks for the last three posts of Feedback

As I am looking for a combined calls/line rental / UNLIMITED fibre solution with a budget of up to £48 a month, the choices feel really limited. I do totally get RONSKIs point about BT being part of the problem (i have a similar horror story when i moved to this house 7 years ago with mistakes they made!)

So aside from BT/Plus net, are there any other providers that have the whole solution i need?
PN being quite local appeal more than BT tbh, but still a bit worried (its the signing up to contracts then not getting the service that worries me, i guess!)

its hurting my head so much i just wanna action my mac code now i got it !