Please ignore Adslmax ...... (sigh)

It was the BT engineer who switched the line to the second pair remember? He said "if you get fibre you might want to mention this to the installer" hahaha

Ah yes. I hope you get someone thorough. I do wonder if the UG lead in is borked also, if the first pair was bum, the second might not be that good either.

Ask him what the estimated top sync is on his task notes.

Ask him what the actual reported fault is on Brandenburg, 'bridge tap' at a guess.

Be nosey when he runs his pair quality tests on his JDSU or Exfo, make sure you see the results, all good 'green ticks' no exclamation marks, or worse still red crosses.

With the tester in manual sync mode, you can see all the line stats, make a note of them, you can also see a theoretical max sync rate too. If he sorts this out, there should be an increase in this figure, and the downstream SNR. If all sorted, then he should initiate a DLM reset via his mobile, and that should be that. You will have to get PN to change their setting too, so through put speeds are raised straight off.

Good luck.

Oh, and try not to come across too geeky and 'know it all' it puts their noses right out of joint.

Practice making a decent cuppa

Well that's a lot of info!

Maybe I'll be better to play the dumb card and ask for a reason why the speed is lower than the Wholesale estimates?

Don't really want to [censored] him off by peering over his shoulder the whole time, I know I wouldn't appreciate it

Re the dodgy pair - looking at the picture of the drop wire I took a while ago, it would appear the two pairs are both contained within the same cable? In which case they both will almost certainly be damaged.

Surely if you were building houses and were going to put a backup cable in you'd route it separately? Haha

Edit to add - yes, your second comment is what I was worried about!

Edited by deleted (Wed 19-Feb-14 19:24:36)

Surely if you were building houses and were going to put a backup cable in you'd route it separately?

You are using common sense ..... always a mistake.

Don't really want to [censored] him off by peering over his shoulder the whole time, I know I wouldn't appreciate it

Nah, he won't mind, and that way you can see what is and isn't being done.

Do I recall you saying you no longer need any of the other extensions now ? You'll cheer the engineer up if this is the case, it'll be easier for him.

You recall correctly! However I do need the master socket to be where it is now, as I route a LAN connection via a coaxial socket.

Edited by deleted (Wed 19-Feb-14 20:37:33)

Then let him know, it will make the repair easier.

The good ones are quite happy to let you see their diagnostic stuff if you ask the right way, out of your genuine interest in the subject. (As long as they have enough time to do the job).

Zarjaz normally expects Newton fig biscuits, not just the cuppa!

(A nice page for you to drool over, Zarjaz!)

Crikey, it's going to take more than cocoa to calm me down for bed now !