Plusnet Current line speed. (The clue is in what it calls it in your Member Centre ). Tell them the IP Profile. The PN Cls should be 0.1 lower.

Edited by RobertoS (Thu 20-Feb-14 19:41:47)

Thanks for the info. He also said that yesterday the connection dropped eight(!) times. First, I'm not sure I believe that. Unless it happened after 1am I would have noticed. And second, is that a legitimate reason for not being able to reset the current line speed? He told me "current line speed can only be reset on connections that have been stable for at least two days", which sounds like complete BS to me!

@ brookzy phone tech support on option 2 and ask them to updated your ip profile to match your current sync rate. They will do it for u no problem.

If I wanted to update the IP profile I could just leave the modem off for a bit. I want the current line speed updating, not the IP profile.

Bit risky, best leave it alone. Leave your modem alone. Or it will make things worse. It's will pick up in the next 12 hours as Plusnet current line speed will follow BT IP in the next 12 hours.

That contradicts RobertoS when he said that current line speed either automatically updates soon after the IP profile changes or will never change at all.

U can try a soft disconnection on the router side (not the modem) to see if the current line speed has kicked in. (check the current line speed from plusnet member site first)

Edited by adslmax (Thu 20-Feb-14 19:58:50)

Oooohhhh loookey here...

Telephone number:
01788XXXXXX
Phone exchange:
RUGBY
Estimated line speed:
54Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-01-23 16:45:58
Current line speed:
58.6 Mb

Yet the connection is still running at 47 mbps? Hmmmmmm

Don't touch the modem. Reboot the router .

Do a soft disconnection on the router it will kick in